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Hi,

Thanks for your enquiry.

We are aware of the installation error code 1720 which results in the

following message:

“Error 1720.THERE IS PROBLEM WITH THIS WINDOWS INSTALLER PACKAGE; Script

required for this install to complete could not be run. Contact your

support personnel or package vendor”

This error is associated with .vbs scripts that our installer needs to

run.  These scripts can be caused to fail.

Please try the following solutions:

Check that any Anti Virus program you have allows the Prevx .vbs scripts

to run.  This could be the most likely cause.  Turn off your AV when you

are offline and then try the Prevx install again.

If possible, check if other .vbs scripts are able to run on your

machine.

Check whether windows scripting host is turned on. You can check this by

either opening Windows Explorer or My Computer.  From the Tools menu

Select Folder Options.  Select the File Types tabs and in this list

check if VBS is a registered file type.

In the meantime we would recommend you download a fresh copy of Prevx

Home v2.0 to make sure the original download wasn’t corrupted in any

way.

Please let us know if you continue to experience problems.

Thanks for contacting Prevx Home Support.

Peter D

Prevx Home Support

www.prevx.com

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