andsome Posted August 22, 2005 Report Share Posted August 22, 2005 Don't get me wrong, I am not complaining, but what on earth can be the motive. I just had a telephone bill in from NTL. Enclosed was a leaflet suggesting that I telephoned NTL sales on a freephone number, to discuss the latest offers for EXISTING BB users. I was asked to confirm what speed I was on and I told him 2MB. He said that I could have a reduction from £24.99 per month to £8.99 per month if I went onto 1MB. Quite a reduction in price, but also only half the speed. I thought it over and decided to stay where I was. He then said that he could offer my existing speed of 2MB at a reduced price of £16.99 instead of £24.99. Naturally I agreed. But, why on earth are they doing this? Why offer a satisfied customer a price reduction of 32% for no reason, without being asked. Surely it isn't April 1st. Quote Link to comment Share on other sites More sharing options...
expertec Posted August 22, 2005 Report Share Posted August 22, 2005 Broadband prices have been falling... other companies have 2Mb packages for the same or even less than their new price. Makes sense for them to cut it, no? :) Quote Link to comment Share on other sites More sharing options...
Belatucadrus Posted August 22, 2005 Report Share Posted August 22, 2005 Just consider it from another angle, just how pissed off would you have been if you found out new customers were only paying £16.99 and you'd been left paying £24.99 for the same service ? Quote Link to comment Share on other sites More sharing options...
andsome Posted August 22, 2005 Author Report Share Posted August 22, 2005 Just consider it from another angle, just how pissed off would you have been if you found out new customers were only paying £16.99 and you'd been left paying £24.99 for the same service ?VERY, But are they?? Quote Link to comment Share on other sites More sharing options...
dadyassa Posted August 22, 2005 Report Share Posted August 22, 2005 Just consider it from another angle, just how pissed off would you have been if you found out new customers were only paying £16.99 and you'd been left paying £24.99 for the same service ?VERY, But are they??Phone up and ask for BB installation prices ;) ;) Quote Link to comment Share on other sites More sharing options...
dehydratedchicken Posted August 24, 2005 Report Share Posted August 24, 2005 ooh, I think NTL will be receiving a call from me tomorrow, I'm still on their 300kb service as it seemed to be the only unlimited service NTL were offering. their current limits are:1MB - 1GB a day and total of 3Gb a month2MB - 30GB/month3MB - 30GB/month Quote Link to comment Share on other sites More sharing options...
Sparks Posted August 31, 2005 Report Share Posted August 31, 2005 I received my telephone bill from NTL this morning and it also contained the leaflet for deals for existing broadband users. Being as I have telephone, full TV package and 1mb b/b I was told the only deal they could do was to reduce my b/b payment from £17.99 to £8.50 a month. :D Quote Link to comment Share on other sites More sharing options...
Rebel=UK= Posted August 31, 2005 Report Share Posted August 31, 2005 im paying £28.00 for a subscribed 512k...i do get 1mb after the free upgrades put this is still a stupid price really for 512kIm with Telewest Blueyonder BTW Quote Link to comment Share on other sites More sharing options...
andsome Posted September 1, 2005 Author Report Share Posted September 1, 2005 I received my telephone bill from NTL this morning and it also contained the leaflet for deals for existing broadband users. Being as I have telephone, full TV package and 1mb b/b I was told the only deal they could do was to reduce my b/b payment from £17.99 to £8.50 a month. :DAs I said, they offered me 1MB for £8.99 too, but I am already on 2MB and said that I would not be happy with a reduction in speed. It was then that he offered to reduce my price to £16.99. I suggest that you try again. I packed up the TV service in the early summer as I was fed up with repeated problems with the digital box. I am now a confirmed Sky fan. Quote Link to comment Share on other sites More sharing options...
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