Craig Posted October 20, 2005 Report Share Posted October 20, 2005 My sincere apologies go out to all users of Neo Planet who have been unable to access all services related to the forum.We have been offline for approximately 36 hours in total, and the cause was a hard disk failure.The server crashed at approximately 0200 British time on Wednesday, and I alerted technical support when I came to view the forum at 0800. From my end, it looked as though a server along the route to Neo Planet was down, therefore unable to make a connection.To make matters worse, I had to go to work, so was emailing to and from tech support throughout the day via my mobile phone, and being slower than a standard PC, I was getting frustrated.The news came at 1000 that the hard disk had failed at 0200 while doing a standard nightly system check, and the server was unable to recover.Because this was a physical error, a server admin was required to go to the server and attach a new hard disk. This in itself is a simple matter, however when you have thousands of computers, and multiple problems, it gets a little more difficult.At around 1400, the hard disk was added, and then a further 8 hours down the line, the Operating System and server software were finally loaded.Sods law then applied, I went to bed at 2300, and an email confirming the server was up and running and ready for me to do my thing was received at 2302!Finally, this morning I gained access to the server, and after some six hours of working with a friendly server admin (not associated with the host), we managed to salvage the data from the old drive. While I was at work this afternoon, the server admin managed to rectify the remaining problems, and had the server fully operational.The only thing left at this point was for me to bring the forum back online, however being at work, it was not possible, but we are here now.Edit - webmail and all permissions fully restored.RegardsCraig Quote Link to comment Share on other sites More sharing options...
doug Posted October 20, 2005 Report Share Posted October 20, 2005 You should go and have a very stiff drink then crash out. Sounds as though you've been put through the mill. Congratulations. You've had a tough year. Quote Link to comment Share on other sites More sharing options...
bvw Posted October 20, 2005 Report Share Posted October 20, 2005 Well done..now have a rest, you deserve it :) :cheers2: Quote Link to comment Share on other sites More sharing options...
djohn Posted October 20, 2005 Report Share Posted October 20, 2005 Well done Craig. These things happen from time to time, and we know you did your best to get us back on air as quick as you could. :) Quote Link to comment Share on other sites More sharing options...
expertec Posted October 20, 2005 Report Share Posted October 20, 2005 Well done Craig, and the friendly server admin, whoever that is. :) Quote Link to comment Share on other sites More sharing options...
Jayno Posted October 20, 2005 Report Share Posted October 20, 2005 Well, I would certainly like to add my sympathies and gratitude to Craig and others who have worked so hard to get us back online and with the site's archive of material rescued from oblivion. Thankyou.I'd also like to make a point. While the site and webmail were down I had no idea whether the problem was with Neoplanet or my own system/ISP server. I found this quite frustrating. Could I ask that the admin team considers setting up a non-neoplanet email address which at least we subscriber members can contact, if and when such site-downs occur in the future, to at least find out what's happening?ThanksJayno Quote Link to comment Share on other sites More sharing options...
deuces wild Posted October 20, 2005 Report Share Posted October 20, 2005 Many thanks for your hard work in bringing the forum back up and running Craig. :flowers: Quote Link to comment Share on other sites More sharing options...
joysness Posted October 21, 2005 Report Share Posted October 21, 2005 Well done Craig, and the friendly server admin, whoever that is. :)What expertec said :D :flowers: Quote Link to comment Share on other sites More sharing options...
andsome Posted October 21, 2005 Report Share Posted October 21, 2005 Well, I would certainly like to add my sympathies and gratitude to Craig and others who have worked so hard to get us back online and with the site's archive of material rescued from oblivion. Thankyou.I'd also like to make a point. While the site and webmail were down I had no idea whether the problem was with Neoplanet or my own system/ISP server. I found this quite frustrating. Could I ask that the admin team considers setting up a non-neoplanet email address which at least we subscriber members can contact, if and when such site-downs occur in the future, to at least find out what's happening?ThanksJaynoThis was done only recently, and we were advised via a thread in the forum. I immediately put it into 'My Favourites', and would suggest that everyone else does the same. Many thanks to Craig, he has worked hard, and done an excellent job. I think that the server needs a sharp kick you know where. WELL DONE CRAIG.http://www.simplyguides.net/neoplanet/index.phpDon't wish to be gloomy again, but the add a link facility is broken at present. I added the above link by pasting. Quote Link to comment Share on other sites More sharing options...
Gagaman Posted October 21, 2005 Report Share Posted October 21, 2005 This was done only recently, and we were advised via a thread in the forum. I immediately put it into 'My Favourites', and would suggest that everyone else does the same. http://www.simplyguides.net/neoplanet/index.php :blush: the link is in my favorites now to... so I hope I dont have to bother you anymore at the pit :blush: Good tip :flowers: Hey, and Craig, I really appreciate your hard work and going through troubles to keep this forum up for his members.... although I dont post much, I really miss it when its gone... Thanks for the good work :flowers: Quote Link to comment Share on other sites More sharing options...
dadyassa Posted October 22, 2005 Report Share Posted October 22, 2005 Keep up the good work guys :thumbup: :thumbup: :clapping: Quote Link to comment Share on other sites More sharing options...
Craig Posted October 22, 2005 Author Report Share Posted October 22, 2005 Touch wood, everything is now here to stay :)If it wasn’t for a very helpful server tech that was willing to give me plenty of this time, we probably wouldn’t be here right now. Quote Link to comment Share on other sites More sharing options...
andsome Posted October 22, 2005 Report Share Posted October 22, 2005 Touch wood, everything is now here to stay :)If it wasn’t for a very helpful server tech that was willing to give me plenty of this time, we probably wouldn’t be here right now.Has the facility to upload images and links been corrected? I could not show a link yesterday without actually pasting it in. Quote Link to comment Share on other sites More sharing options...
Craig Posted October 22, 2005 Author Report Share Posted October 22, 2005 yes Quote Link to comment Share on other sites More sharing options...
nellie2 Posted October 22, 2005 Report Share Posted October 22, 2005 Any member can always contact me at This email address Although this time I was as much in the dark as anyone else! :( Quote Link to comment Share on other sites More sharing options...
dadyassa Posted October 22, 2005 Report Share Posted October 22, 2005 Any member can always contact me at This email address Although this time I was as much in the dark as anyone else! :(I thought you fairies had special magic dust to see in the dark ;) ;) Quote Link to comment Share on other sites More sharing options...
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