Problem with Microsoft Outlook

[Kirbster]

Hi all,

Currently with Bt Broadband, using Outlook to receive and send messages. All was fine until a few days ago when suddenly I can now only receive emails and not send any. I get

Task 'mail.btinternet.com (1) - Sending' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 530 authentication required - for help go to http://help.yahoo.com/help/us/mail/pop/pop-11.html'

I've searched for help on this and contacted BT who through their unhelpful call centre in India told me that it was outlook that was the problem as I'm able to send mail through the web based system.

I have checked the email address and the settings in Outlook. I've also uninstalled the whole of Office 2003 and then reinstalled it on more than 1 occasion. But I still have the same problem. This problem exists on all 5 accounts set up on Outlook.

Any ideas?

[nellie2]

I'm not sure how you have your mail set up, but in Outlook, go to Tools > Email Accounts and then in the Email Accounts window put a dot in the View or change existing e-mail accounts radio button, then click next.

Highlight one of your accounts and click the change button, then click More settings.

In the Internet E-mail Settings window that opens, click on the Outgoing Server tab and put a tick in the My outgoing server requires authentication box, then click ok, next and finish.

That should do it B)

[Kirbster]

I'm not sure how you have your mail set up, but in Outlook, go to Tools > Email Accounts and then in the Email Accounts window put a dot in the View or change existing e-mail accounts radio button, then click next.

Highlight one of your accounts and click the change button, then click More settings.

In the Internet E-mail Settings window that opens, click on the Outgoing Server tab and put a tick in the My outgoing server requires authentication box, then click ok, next and finish.

That should do it B)

Hi Nellie,

I've done that on the main account and it has made no difference. Whe I un-installed office and then re-installed it. It already had my settings emails etc in it, should that have happened? How can I uninstall it, then re-install totally empty?

[ɹəuəllıʍ ʇɐb]

Reinstalling Office / Outlook rarely (never) helps with account setup problems. Did you check Nellie2's recommendation about the outgoing server needing authentication? It also needs userid/password specified.

If this doesn't help, try deleting one of the accounts, then set it up afresh.

[Kirbster]

Reinstalling Office / Outlook rarely (never) helps with account setup problems. Did you check Nellie2's recommendation about the outgoing server needing authentication? It also needs userid/password specified.

If this doesn't help, try deleting one of the accounts, then set it up afresh.

Hi,

I've done that and it doesn't make any difference overall, now it just mentions this

Task 'mail.btinternet.com - Sending' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts.'

User name and password are correct. I have deleted all accounts and set them up again, but still no difference!

Seriously frustrated now!

[-pops-]

According to click here that error code is caused by an invalid password.

Are you certain the password is correct? Remember that BT passwords are case sensitive.

I could be that the password has become corrupted. You should be able to change the passwords on the "My Account" pages in the BT Yahoo browser.

[Irene]

[i've done that and it doesn't make any difference overall, now it just mentions this

Task 'mail.btinternet.com - Sending' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts.'

User name and password are correct. I have deleted all accounts and set them up again, but still no difference!

Seriously frustrated now!

Hi Kirbster

I use Outlook and Yahoo POP3 email and occasionally get error messages for no apparent reason. I do understand your frustration.

Try looking at these two links in the order shown....

http://support.microsoft.com/default.aspx?...kb;en-us;309216

http://support.microsoft.com/kb/301378/

Hope they might have some bearing on your problem. If not we'll just keep trying. ;)

[Kirbster]

OK,

I've logged on to BTYahoo for each of my accounts and have changed their password.

I've deleted the mail accounts in Outlook and have reset them up. When I go to test account settings when I haven't ticked the "My Outgoing Server requires authentication. It only fails on sending the test email when it comes up with the following error message.

"Send test email message:Unable to send test email message. Please verify the E-mail address field."

When I tick the My outgoing server requires authentication I get the username and password pop up screen. And after about 50 attempts to either put password in or press enter I give up and cancel. I then get the following message

"Send test email message: Outlook could not connect to the outgoing SMTP mail server because the server did not accept your username or password"

I know that there's nothing wrong with the passwords as I can receive all mail absoutely fine.

Going rapidly bald!!!!!

[nellie2]

Have you set up Outlook like they say here? It looks like BT Yahoo requires just a little bit more configuration

[Kirbster]

Have you set up Outlook like they say here? It looks like BT Yahoo requires just a little bit more configuration

Have just tried that and tried changing port no's etc. Up until last Monday I used mail.btinternet.com without any problems. I've just tried changing to the stuff detailed above and have same issues. Still not able to send emails from that account.

[nellie2]

You have done this bit?

# Click the "More Settings" box and select the "Outgoing Server" tab.

# Check the box next to "My outgoing server (SMTP) requires authentication."

# Click the "Advanced" tab.

# Under "Incoming Server (POP3)", check the box next to "This server requires an encrypted connection (SSL)". The port number in the "Incoming Server (POP3)" field should automatically change from 110 to 995. If it doesn't, make sure the port number is set to 995.

# Under "Outgoing Server (SMTP)", check the box next to "This server requires an encrypted connection (SSL). Enter port number "465" in the "Outgoing Server (SMTP)" field.

# If you would like to keep a copy of your email messages on the Yahoo! Mail server, select the "Advanced" tab. Check the box next to "Leave a copy of messages on the server."

# Click the "OK" button.

# Click the "Next" button on the Email Account Wizard, then click "Finished."

[Kirbster]

You have done this bit?

# Click the "More Settings" box and select the "Outgoing Server" tab.

# Check the box next to "My outgoing server (SMTP) requires authentication."

# Click the "Advanced" tab.

# Under "Incoming Server (POP3)", check the box next to "This server requires an encrypted connection (SSL)". The port number in the "Incoming Server (POP3)" field should automatically change from 110 to 995. If it doesn't, make sure the port number is set to 995.

# Under "Outgoing Server (SMTP)", check the box next to "This server requires an encrypted connection (SSL). Enter port number "465" in the "Outgoing Server (SMTP)" field.

# If you would like to keep a copy of your email messages on the Yahoo! Mail server, select the "Advanced" tab. Check the box next to "Leave a copy of messages on the server."

# Click the "OK" button.

# Click the "Next" button on the Email Account Wizard, then click "Finished."

Yup, still kept coming up with the username and password pop up and then the error messages when I cancelled out of it along with this new one

Send test email message: Outlook could not logon to the outgoing mail server (SMTP). The problem could be the server name, your server may require authentication, or your server may not support SSL. Verify authentication and SSL options under more settings

[Irene]

Currently with Bt Broadband, using Outlook to receive and send messages. All was fine until a few days ago when suddenly I can now only receive emails and not send any. I get ask 'mail.btinternet.com

Any ideas?

Hello again Kirbster

If you go onto your Internet Accounts, yet again, I think it may be that your default 'dialup' account is not set to Yahoo.

It looks to me like that's worth a check.

[nellie2]

Your's looks like my screen shot? Have you actually tried sending an email, the account that I have like that one fails the Outlook test too... but I can send ok when I actually send... if you know what I mean

[Irene]

Your's looks like my screen shot? Have you actually tried sending an email, the account that I have like that one fails the Outlook test too... but I can send ok when I actually send... if you know what I mean

Hi Nellie

This is how mine looks...

[Kirbster]

yes, identical.

Get the usual error messages when trying to send/receive mail not just testing settings!

[nellie2]

Hi Irene... Kirbster needs to make sure his settings are the same as in my screenshot, different email accounts require different settings.. very confusing!!

[nellie2]

Did you try this... right at the bottom of the trouble shooting instructions!!

1. From the "Tools" menu, select "E-mail Accounts"

2. Select "View or Change existing email accounts" and click on "Next"

3. Select your Yahoo! POP account and click on the "Change" button

4. Next, click on "More Settings"

5. Click on the "Advanced" tab

6. Next to "Outgoing server (SMTP), change port 25 to 587

7. Click "OK", then click "Next" and "Finish"

[Kirbster]

Hi Irene... Kirbster needs to make sure his settings are the same as in my screenshot, different email accounts require different settings.. very confusing!!

So far I've had them set up both ways. Have also since found out that since I've changed the servers to yahoo.com I don't receive email either. When I change them back to mail.btinternet.com and untick the port settings so that they're on 25 and 110, then I receive but I still can't send anything!

[Kirbster]

Is there any free email programs that I could run and set up to see if it's definitely Outlook that is the problem? Would that help at all?

[nellie2]

Have you tried Outlook Express?

[Kirbster]

In reply to Nellies last message, yes I saw that before and tried that too. No luck I'm afraid!

[Irene]

Hi Irene... Kirbster needs to make sure his settings are the same as in my screenshot, different email accounts require different settings.. very confusing!!

So far I've had them set up both ways. Have also since found out that since I've changed the servers to yahoo.com I don't receive email either. When I change them back to mail.btinternet.com and untick the port settings so that they're on 25 and 110, then I receive but I still can't send anything!

Have you tried using yahoo.co.uk instead of .com?

[Kirbster]

Yes but it won't let me install it as I already have a more recent version of Outlook. Worth uninstalling outlook and installing express do you think?

[Irene]

That's probably a question for Nellie, but Outlook is an element of Office.

Which version of Office are you using?