ɹəuəllıʍ ʇɐb Posted October 14, 2009 Report Share Posted October 14, 2009 Spring 2009NTT called and offered a new fiberoptics line, which will allow Internet connections up to 100Mbps, for free. We declined, as the current 24Mbps connection is sufficient for our needs.September 2009NTT called and offered a new fiberoptics line, with a new connection service that would allow 200Mbps. Installation would be free, but they offered to half our current service fees. Reason enough to accept.October 5, 2009Notified my ISP that NTT would change our connection type to "FLETS Hikari Next (Mansion type)" on October 11. ISP confirmed date with email and letter containing setup instructions.October 11, 2009NTT installed new fiberoptics line and router.October 11, 2009; 15:00Attempted to set up new connection with NTT utility, using access key, connection ID and password. It failed, stating incorrect connection ID or password.October 11, 2009; 16:00Contacted ISP support desk, who confirmed connection ID and password.October 11, 2009; 17:00Contacted NTT support desk, who suggested that ISP information must be wrong.October 11, 2009; 18:00ISP support desk closed.October 12, 2009; 10:00Contacted NTT support desk, who suggested that ISP may have mixed up "Mansion type" service with "Family type" service. Performed several tests, but all failed.October 12, 2009; 12:00Contacted ISP support desk, who suspected that they may have forgotten to set up our new account type. Please call again on the 13th (after the public holiday).October 13, 2009; 09:00Contacted ISP tech support, who confirmed that our new account type was correctly set up on the 10th. He suggested that NTT may have mixed up the "Mansion type" service with the "Family type" service.October 13, 2009; 10:00Contacted NTT, who confirmed that "Mansion type" was set up for us.October 13, 2009; 11:00Contacted ISP who had no more ideas, except that... if we had by any chance that new hispeed service from NTT, in which case they do not support it yet.October 13, 2009; 12:00Contacted NTT, who confirmed hispeed (200Mbps) service.October 13, 2009; 13:00Contacted ISP, who apologized and suggested that we look for a new ISP. My contract with this ISP was then cancelled.October 13, 2009; 14:00Contacted NTT's ISP branch (OCN) who took my application by phone. At the end they mentioned that it would take one or two weeks for the application to get processed!October 13, 2009; 15:00Contacted NTT to ask if they didn't have any way to resolve connection problems directly with an ISP. They decided to hold a meeting, then call us back.October 13, 2009; 18:00NTT called back to inform us that they could lower our connection speed to 100Mbps, so we could connect to my original ISP.October 14, 2009; 09:00Called my old ISP to ask if they can reopen my old account. They said that they can do that, it will be ready at 12:00.October 14, 2009; 12:00NTT called to confirm the lowered 100Mbps connection.October 14, 2009; 16:00I still have to finish some work at the office, but I hope to get home around 18:00, and see if I can establish a connection. I am not optimistic... Quote Link to comment Share on other sites More sharing options...
AlanHo Posted October 14, 2009 Report Share Posted October 14, 2009 Oh dear - what an unfortunate saga. Having visited Japan on business a few times - I was under the impression that the Japanese are very efficient. Is this just an illusion...? Quote Link to comment Share on other sites More sharing options...
catgate Posted October 14, 2009 Report Share Posted October 14, 2009 Are you sure you have not been "outsourced" to Talk-Talk? Quote Link to comment Share on other sites More sharing options...
Gandalph Posted October 14, 2009 Report Share Posted October 14, 2009 Sorry to read about your troubles Pat. I hope you get it sorted sooner rather than later. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted October 15, 2009 Author Report Share Posted October 15, 2009 October 14, 2009; 18:00Tried to connect again, failed again with error 961.October 14, 2009; 18:05Called NTT support desk, had to explain the whole saga again, was transferred to another person, had to explain the whole saga again, was transferred to another person, ...October 14, 2009; 21:00Went out to have dinner and get drunk at a nearby Izakaya.October 15, 2009; 09:00Called NTT, and interestingly the guy knew the whole story. He said that someone from NTT will pay us a visit within 30 minutes.October 15, 2009; 10:00Two guys from NTT arrived, checked our connection, called my ISP and asked them to set up a whole new test account. Ten minutes later I was given the test account's connection ID and password, which we entered, and - connection successful!So I have now a working temporary test account, and the ISP's tech personnel are trying to figure out what went wrong with my original account.Of course I am very curious about what they will find out - I will keep you posted. Quote Link to comment Share on other sites More sharing options...
Gandalph Posted October 15, 2009 Report Share Posted October 15, 2009 A little success is better than none. Quote Link to comment Share on other sites More sharing options...
catgate Posted October 15, 2009 Report Share Posted October 15, 2009 It is obviously not Talk-Talk. That is a blessing. Quote Link to comment Share on other sites More sharing options...
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