AzureKnights Posted June 30, 2012 Report Share Posted June 30, 2012 I'm currently running on Ubuntu Linux 11.10. I wanted to switch back to Windows so I ordered an installation disk that arrived today. I wiped out the Ubuntu partition and installed Windows. The installation went well, but when I tried to connect to the Internet, my Ethernet modem was not recognized.I called my Internet provider, Cox Communications, and they walked me through this process: Start --> Control Panel --> Network Connections.They wanted me to find the Local Area Connection (LAN) but it was missing. The representative said that I had incorrectly installed the hardware and thus had to do certain configurations to get it to work. I'm not too good with computer technology, so I'm lost. Anyone know how to fix this problem, or what hardware I need?I went to the device manager and saw the Yellow question marks and etc. So I'm missing something. Yet it won't let me fix it without Internet connection which is what I'm trying to get....Thanks in advance for your assistance! Quote Link to comment Share on other sites More sharing options...
Boris Posted June 30, 2012 Report Share Posted June 30, 2012 Re. the yellow exclamation marks - have you installed all the drivers from the disc that should have come with your motherboard when you acquired it ? Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted June 30, 2012 Author Report Share Posted June 30, 2012 Re. the yellow exclamation marks - have you installed all the drivers from the disc that should have come with your motherboard when you acquired it ?If I knew how to I would. I'm not sure what the motherboard is. This is by no means a new desktop, though I bought it from an old uncle of mine in 2001. It had XP before, but after 3 years I got the blue screen of death and had to get another operating system.The Home Premium disk I got from Amazon only came with the packet, product key, and manual. Quote Link to comment Share on other sites More sharing options...
Boris Posted June 30, 2012 Report Share Posted June 30, 2012 The motherboard is the central circuit board which holds all the crucial components of the system, providing connectors for other peripheralsSo you are trying to install + run Windows 7 Home Premium on a PC that is over 11 years old ? It must have a DVD drive else you could not have installed your new O/S but do you know anything else about the PC - make/model ?Does it have USB ports ?Does it meet the minimum specification to run Windows 7 as set out here :- http://windows.micro...em-requirementsPresumably you have another PC which you are using to post here ?Do you know how to download files onto it ?Do you have a memory stick/pen drive that you could use to then copy the files to to transfer them to the old PC ? Quote Link to comment Share on other sites More sharing options...
bludgard Posted June 30, 2012 Report Share Posted June 30, 2012 EDIT: Removed uneeded trash. :)If this is a store-bought machine; kindly provide the exact make and model of the computer and drivers may be just another post away. Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 1, 2012 Author Report Share Posted July 1, 2012 The motherboard is the central circuit board which holds all the crucial components of the system, providing connectors for other peripheralsSo you are trying to install + run Windows 7 Home Premium on a PC that is over 11 years old ?It must have a DVD drive else you could not have installed your new O/S but do you know anything else about the PC - make/model ?Does it have USB ports ?Does it meet the minimum specification to run Windows 7 as set out here :- http://windows.micro...em-requirementsPresumably you have another PC which you are using to post here ?Do you know how to download files onto it ?Do you have a memory stick/pen drive that you could use to then copy the files to to transfer them to the old PC ?Umm, my topic says it's Windows XP, not Windows 7. I have XP installed (on dual boot) I'm just trying to get the internet to work on it. I've never purchased nor do I own a copy of Windows 7...My PC is an 18g Dell OptiPlex GX260. It has two usb ports in the front and four in the back. DVD/CD Drive and Floppy Drive located in the front.I'm using the PC currently, I'm just on the dual booted Ubuntu to get internet access. Linux automatically detects the modem, and doesn't have issues with internet connection. If I switch to XP I get the common desktop, but internet access doesn't work.Lastly I do have a 4gb Flashdrive just in case. Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 1, 2012 Author Report Share Posted July 1, 2012 EDIT: Removed uneeded trash. :)If this is a store-bought machine; kindly provide the exact make and model of the computer and drivers may be just another post away.Machine is a 18gb Dell OptiPlexGX260 Home and Office edition. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted July 1, 2012 Report Share Posted July 1, 2012 Machine is a 18gb Dell OptiPlexGX260 Home and Office edition.The Optiplex GX260 and GX270 are very durable machines; I have both running since a very long time. However, I do not quite understand the 18gb part; is it the disk capacity? I am not sure if you can install Windows XP on 18GB.As for your problem, go to http://www.dell.com/support/drivers/us/en/555/DriverDetails/DriverFileFormats?DriverId=R66787&FileId=2731129893&productCode=optiplex-gx260&urlProductCode=False and download the Intel driver, then copy it (using a USB memory card) to the Optiplex and install it.That should take care of your Internet connection. Are there any other yellow marks in the Device Manager? Can you tell us which ones; perhaps provide a screenshot?The Windows XP you installed; is it service pack 3? Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 1, 2012 Author Report Share Posted July 1, 2012 Machine is a 18gb Dell OptiPlexGX260 Home and Office edition.The Optiplex GX260 and GX270 are very durable machines; I have both running since a very long time. However, I do not quite understand the 18gb part; is it the disk capacity? I am not sure if you can install Windows XP on 18GB.As for your problem, go to http://www.dell.com/...oductCode=False and download the Intel driver, then copy it (using a USB memory card) to the Optiplex and install it.That should take care of your Internet connection. Are there any other yellow marks in the Device Manager? Can you tell us which ones; perhaps provide a screenshot?The Windows XP you installed; is it service pack 3?Haha, yes the hardrive has a total capacity of 20gb. 2gb is usually used to install an OS, so that's why I say 18. XP should work since it was the OS that was originally on my PC till the Blue Screen of Death killed it-forcing me to switch to Linux for about a year.The XP disk only came with Service pack 1. I'll provide a screen shot of the device manager in a few minutes. :) Quote Link to comment Share on other sites More sharing options...
bludgard Posted July 1, 2012 Report Share Posted July 1, 2012 Machine is a 18gb Dell OptiPlexGX260 Home and Office edition.The Optiplex GX260 and GX270 are very durable machines; I have both running since a very long time. However, I do not quite understand the 18gb part; is it the disk capacity? I am not sure if you can install Windows XP on 18GB....As for your problem, go to http://www.dell.com/...oductCode=False and download the Intel driver, then copy it (using a USB memory card) to the Optiplex and install it.That should take care of your Internet connection.XP should work since it was the OS that was originally on my PC till the Blue Screen of Death killed it-forcing me to switch to Linux for about a year.The XP disk only came with Service pack 1. If this doesn't get you sorted; get back at the Forum; get SP3, what are you waitimg for, EOS? :lol:XP will work; get the software for the hardware. Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 1, 2012 Author Report Share Posted July 1, 2012 I apologize for the wait. Took longer than expected to get the shots. I included the system info as well as the device manager info. Quote Link to comment Share on other sites More sharing options...
bludgard Posted July 1, 2012 Report Share Posted July 1, 2012 Listen; with Dell (among other mnfchrrs) one may have to follow proper protocol for driver installation. Usually chipset-driver first (as qat has pointed out) before installing other drivers (for a stable system). http://en.community.dell.com/support-forums/desktop/f/3514/p/19341466/19731173.aspx#19731173Research is key > Google and the like is free. Make us proud.... Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 1, 2012 Author Report Share Posted July 1, 2012 Listen; with Dell (among other mnfchrrs) one may have to follow proper protocol for driver installation. Usually chipset-driver first (as qat has pointed out) before installing other drivers (for a stable system). http://en.community....3.aspx#19731173Research is key > Google and the like is free. Make us proud....Whoa whoa, I'm all for making you guys proud -thanks for helping me thus far- but we're gonna have to take baby steps here. I have no skill with computers at all. So far I've downloaded the driver, but how am I suppose to download it to Optiplex? Gahhh, I'm a lost sheep... Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 1, 2012 Author Report Share Posted July 1, 2012 Alright guys, I'm going in! I'll do what sir Bludgard said and try downloading the new service packs first. I still have no clue how to install the Intel direct to the Optiplex. The driver from Dell is sitting pretty in my flashdrive right now, I just have to know where to go to install it. I"ll get back one the Service packs are in. Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 1, 2012 Author Report Share Posted July 1, 2012 Alright guys, I'm going in! I'll do what sir Bludgard said and try downloading the new service packs first. I still have no clue how to install the Intel direct to the Optiplex. The driver from Dell is sitting pretty in my flashdrive right now, I just have to know where to go to install it. I"ll get back one the Service packs are in.Service packs was a dud. Now xp is in 4-bit resolution and I can't change it. Didn't solve the internet problem either... Quote Link to comment Share on other sites More sharing options...
rong Posted July 1, 2012 Report Share Posted July 1, 2012 I have XP and can't remember a problem getting on the internet, the only thing I can think is that you need to add the networking bits as an extra to the basic install, if you haven't done this then put the disk back in and go to add extras or something like Quote Link to comment Share on other sites More sharing options...
Boris Posted July 1, 2012 Report Share Posted July 1, 2012 The Home Premium disk I got from Amazon only came with the packet, product key, and manual.Umm, my topic says it's Windows XP, not Windows 7.I was giving you advice on Windows 7 because "Home Premium" does not exist as a version of Windows XP - that version of Windows only started with Vista and continued on into Windows 7.. Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 1, 2012 Author Report Share Posted July 1, 2012 The Home Premium disk I got from Amazon only came with the packet, product key, and manual.Umm, my topic says it's Windows XP, not Windows 7.I was giving you advice on Windows 7 because "Home Premium" does not exist as a version of Windows XP - that version of Windows only started with Vista and continued on into Windows 7..Indeed, my fault. I meant Home Edition, not Premium. My apologies. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted July 2, 2012 Report Share Posted July 2, 2012 The absolutely first thing you need to do is install Service Pack 3; this may also include your missing device drivers. Download it from http://www.microsoft.com/en-us/download/details.aspx?id=24 then put it on a memory stick and install it on your XP.After installing SP3, if Windows still does not recognize your Ethernet controller, also copy the device driver installer from the Dell site and install it on the XP machine.The network adapter on that GX260 is an Intel PRO/1000 MT, right? Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 2, 2012 Author Report Share Posted July 2, 2012 The absolutely first thing you need to do is install Service Pack 3; this may also include your missing device drivers. Download it from http://www.microsoft...ails.aspx?id=24 then put it on a memory stick and install it on your XP.After installing SP3, if Windows still does not recognize your Ethernet controller, also copy the device driver installer from the Dell site and install it on the XP machine.The network adapter on that GX260 is an Intel PRO/1000 MT, right?Yes it is. Thank you for your suggestion. I will do that right away. Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 2, 2012 Author Report Share Posted July 2, 2012 Did all I could and all that was suggested. It still refuses to work. Oh well, thank you for all of your assistance guys. I greatly appreciate you time and help. :) i'll just have to deal with ubuntu for now. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted July 3, 2012 Report Share Posted July 3, 2012 It seems that your display adapter (video/graphics card) is also without a valid driver. Download it from http://www.dell.com/support/drivers/us/en/555?c=us&l=en&s=biz&~ck=mn; it should be one of the top two. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted July 3, 2012 Report Share Posted July 3, 2012 AThe driver from Dell is sitting pretty in my flashdrive right now, I just have to know where to go to install it.Just get the flash drive on your XP system, then double-click on the downloaded installers. Quote Link to comment Share on other sites More sharing options...
AzureKnights Posted July 7, 2012 Author Report Share Posted July 7, 2012 AThe driver from Dell is sitting pretty in my flashdrive right now, I just have to know where to go to install it.Just get the flash drive on your XP system, then double-click on the downloaded installers.Thanks Doraemon-san, but I think it's best If I just save up for a new pc with Windows 7 installed to save trouble. You've been a great help, Domo Arigatou!!~ Quote Link to comment Share on other sites More sharing options...
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