PianoDude1011 Posted September 8, 2013 Report Share Posted September 8, 2013 So a few months ago I downloaded Windows Defender and Windows Defender offline onto the worst laptop ever (my laptop). I downloaded Windows Defender, and it told me that a virus was detected that could only be fixed by downloading Windows Defender Offline onto a USB. So I downloaded it to my USB and booted to it. Windows Defender Offline detected a "virus" and asked me if the program could remove it, and I said yes. When it removed it, I shut down the PC and rebooted. When I rebooted though, the Blue Screen of Death would come up for a split second after bootup, and the system rebooted. This happens all the time, and now the only way I can access this computer is through Safe Mode. In the past few months, I've been backing up all 100 GB or so of my files onto a cloud storage website. I'm finally done and ready to reset this computer to system default. The problem is, I don't know how to do that on Vista Safe Mode. Can anyone tell me how? Quote Link to comment Share on other sites More sharing options...
Boris Posted September 8, 2013 Report Share Posted September 8, 2013 What is the Make and Model of the laptop ? Quote Link to comment Share on other sites More sharing options...
Alan2273 Posted September 9, 2013 Report Share Posted September 9, 2013 Before you do a factory reset try scanning your computer with an AVG rescue disk, it can be had here.Download the ISO, burn it to a disk and boot from it.http://www.avg.com/gb-en/avg-rescue-cd-download Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 9, 2013 Author Report Share Posted September 9, 2013 What is the Make and Model of the laptop ? Umm I don't really know. It's Inspiron though, and it's also Dell. It also says Anatel on the laptop. Quote Link to comment Share on other sites More sharing options...
bludgard Posted September 9, 2013 Report Share Posted September 9, 2013 ..., I don't know how to do that on Vista Safe Mode. Can anyone tell me how? F-8 > Repair Your Computer > Dell Factory Image Restore. Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 12, 2013 Author Report Share Posted September 12, 2013 ..., I don't know how to do that on Vista Safe Mode. Can anyone tell me how? F-8 > Repair Your Computer > Dell Factory Image Restore. Where can I find F-8? system32, or do I press it? Quote Link to comment Share on other sites More sharing options...
bludgard Posted September 12, 2013 Report Share Posted September 12, 2013 Press it: The same button to get to Safe Mode.... Maybe? Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 13, 2013 Author Report Share Posted September 13, 2013 Press it: The same button to get to Safe Mode.... Maybe? Okay, so I do that, click "Repair my computer," but it requires me to type in a username and password. My laptop is set to be connected to a domain, my username is owner, and my PC's name is "owner-PC" so what do I put for my username? I have no password by the way. Quote Link to comment Share on other sites More sharing options...
Alan2273 Posted September 13, 2013 Report Share Posted September 13, 2013 Follow these instructions, taken from the Dell main site. Back up important files and data. If you do not back up your files, you will lose them.Turn off your computer.Disconnect everything but the monitor, keyboard and mouse. This includes your:scannerprintermodem or network cablesmobile phone and tabletUSB flash drive or other external hard driveIf your laptop is docked, remove it from the docking station.When the Dell logo appears, press F8 several times to open the Advanced Boot Options menu.Note: If the Advanced Boot Options menu doesn't open, wait for the Windows login prompt. Then restart the computer and try again.Use the Arrow keys to select Repair Your Computer and then press Enter.On the System Recovery Options menu, select a keyboard layout and click Next.To access the recovery options, log in as an administrator and click OK to open the Dell Factory Image Restore menu.Depending on your configuration, you may need to select Dell Factory Tools and then Dell Factory Image Restore.Click Next to open the Confirm Data Deletion menu.Select the Yes, reformat hard drive and restore system software to factory condition check box and click Next.Note: The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.After the restore operation is complete, click Finish to restart the computer.Restore any data or programs you want from back up files. Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 13, 2013 Author Report Share Posted September 13, 2013 I Follow these instructions, taken from the Dell main site. Back up important files and data. If you do not back up your files, you will lose them.Turn off your computer.Disconnect everything but the monitor, keyboard and mouse. This includes your:scannerprintermodem or network cablesmobile phone and tabletUSB flash drive or other external hard driveIf your laptop is docked, remove it from the docking station.When the Dell logo appears, press F8 several times to open the Advanced Boot Options menu.Note: If the Advanced Boot Options menu doesn't open, wait for the Windows login prompt. Then restart the computer and try again.Use the Arrow keys to select Repair Your Computer and then press Enter.On the System Recovery Options menu, select a keyboard layout and click Next.To access the recovery options, log in as an administrator and click OK to open the Dell Factory Image Restore menu.Depending on your configuration, you may need to select Dell Factory Tools and then Dell Factory Image Restore.Click Next to open the Confirm Data Deletion menu.Select the Yes, reformat hard drive and restore system software to factory condition check box and click Next.Note: The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.After the restore operation is complete, click Finish to restart the computer.Restore any data or programs you want from back up files.It asks me for a username and password. I have no password. My laptop is set to be connected to a domain. My username is owner, my PC's name is owner-PC, so what do I put for my username? Quote Link to comment Share on other sites More sharing options...
Nickey Posted September 14, 2013 Report Share Posted September 14, 2013 Your username for the prompt is your windows username. Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 14, 2013 Author Report Share Posted September 14, 2013 Your username for the prompt is your windows username. owner as the username doesn't work, yet its definitely my username. Quote Link to comment Share on other sites More sharing options...
Alan2273 Posted September 14, 2013 Report Share Posted September 14, 2013 Have you tried entering admin in the username then ignore the password and press enter. Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 15, 2013 Author Report Share Posted September 15, 2013 Have you tried entering admin in the username then ignore the password and press enter. Yes I have, I tried admin and administrator. Quote Link to comment Share on other sites More sharing options...
ɹəuəllıʍ ʇɐb Posted September 15, 2013 Report Share Posted September 15, 2013 It's 'Administrator', and you need to enter the original Administrator password. (Most people I know leave the Administrator password blank.) Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 15, 2013 Author Report Share Posted September 15, 2013 It's 'Administrator', and you need to enter the original Administrator password. (Most people I know leave the Administrator password blank.) Didn't work, tried it. Quote Link to comment Share on other sites More sharing options...
bludgard Posted September 15, 2013 Report Share Posted September 15, 2013 Go to Safe Mode > create a Password Reset Disk.If no joy; it would appear that you do not have adequate rights to restore the PC. Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 16, 2013 Author Report Share Posted September 16, 2013 Go to Safe Mode > create a Password Reset Disk. If no joy; it would appear that you do not have adequate rights to restore the PC. Well I tried it, but it says that it requires a floppy disc or a USB, yet I have a 700 MB CD inserted. Safe Mode doesn't detect USBs or external devices though. Any way to get past this? Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 24, 2013 Author Report Share Posted September 24, 2013 Bump.I really need someone to help me! Quote Link to comment Share on other sites More sharing options...
bludgard Posted September 25, 2013 Report Share Posted September 25, 2013 .... Safe Mode doesn't detect USBs or external devices though. Any way to get past this? Enable USB in the BIOS. Maybe Boot Options > browse around for USB settings > Enable > Save settings and exit. Quote Link to comment Share on other sites More sharing options...
PianoDude1011 Posted September 26, 2013 Author Report Share Posted September 26, 2013 .... Safe Mode doesn't detect USBs or external devices though. Any way to get past this? Enable USB in the BIOS. Maybe Boot Options > browse around for USB settings > Enable > Save settings and exit. Where's the BIOS? Quote Link to comment Share on other sites More sharing options...
bludgard Posted September 27, 2013 Report Share Posted September 27, 2013 access dell inspiron bios DELLAfter switching on your computer, let the DELL logo appear before pressing the F2 key until Entering Setup is displayed on the screen.Previous versions of DELL might require you to press CTRL+ALT+ENTER to access the BIOS set up menu.The DELL laptops use the Fn+ESC or Fn+F1 keys to access the BIOS set up. Quote Link to comment Share on other sites More sharing options...
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