Chris Posted June 28, 2006 Report Share Posted June 28, 2006 Western Digital Corp. is offering free software to about 1 million consumers to resolve a class-action lawsuit alleging that its computer hard drives stored less material than promised _ a discrepancy stemming from high-tech's different standards for sizing up digital data.Under the settlement announced Tuesday, Western Digital will give away software designed to back up and recover computer files to anyone who bought one of the company's disk drives from March 22, 2001, through Feb. 15 of this year.To get the software, the 1 million eligible consumers must register their claims before July 16 at http://www.wdc.com/settlement.The settlement, approved earlier this month by U.S. Magistrate Judge Bernard Zimmerman in San Francisco, pegs the software's retail value at $30 per copy. Consumers paid an average of $150 for the hard drives covered in the suit.Besides buying the software for consumers, Western Digital has agreed to pay $500,000 in fees and expenses to San Francisco lawyers Adam Gutride and Seth Safier, who filed the suit last year. The proposed legal fees still require court approval.More | Here Quote Link to comment Share on other sites More sharing options...
andsome Posted June 28, 2006 Report Share Posted June 28, 2006 I have telephoned my daughter, she is going to see if she still has the receipt for my 80GB external hard drive bought for me last Christmas. Fingers crossed that she still has it. Quote Link to comment Share on other sites More sharing options...
dagwoood Posted June 29, 2006 Report Share Posted June 29, 2006 You don't need your receipt andsome. If you follow Chris' link and go to the claim form, it asks for the serial number of the drive. Once you've submitted that, you provide a name, address, email addy and they know when the drive was purchased from the serial number. Quote Link to comment Share on other sites More sharing options...
andsome Posted June 29, 2006 Report Share Posted June 29, 2006 Cheers, I will do that. It was me of course who registered it. Quote Link to comment Share on other sites More sharing options...
andsome Posted June 29, 2006 Report Share Posted June 29, 2006 Filled in the form and submitted it, got the window back with the form showing, and a message that the form is not available at present due to system maintenance, and to try again later. BRILLIANT. :D :D :D Quote Link to comment Share on other sites More sharing options...
-pops- Posted June 29, 2006 Report Share Posted June 29, 2006 Lack of capacity on their hard drives :) Quote Link to comment Share on other sites More sharing options...
korgg Posted June 29, 2006 Report Share Posted June 29, 2006 It was about time for this... I'm sick of this crap with capacity sizes... Unfortunelty I had only Seagate now.. I'll just have to wait :D ... Quote Link to comment Share on other sites More sharing options...
Chris Posted June 29, 2006 Author Report Share Posted June 29, 2006 It was about time for this... I'm sick of this crap with capacity sizes... Unfortunelty I had only Seagate now.. I'll just have to wait :D ...Quote the WD case in your claim... Quote Link to comment Share on other sites More sharing options...
Boris Posted June 29, 2006 Report Share Posted June 29, 2006 Like andsome, I've tried about 5 times now to register a claim for a 160 gig I bought 15 months ago - but every time I fill all the details in and submit I get the message "The claim form is unavailable at this time due to system maintenance. Please try again later. Thank you for your patience."Anyone been successful in registering a claim yet ? Quote Link to comment Share on other sites More sharing options...
dagwoood Posted June 29, 2006 Report Share Posted June 29, 2006 Anyone been successful in registering a claim yet ?I have Boris, but I did it on Wednesday evening after Chris posted this item over on CT, so I must've beat the rush :) I haven't heard from them since though; probably not surprising as they're obviously being swamped with claims. Quote Link to comment Share on other sites More sharing options...
deuces wild Posted June 30, 2006 Report Share Posted June 30, 2006 Thanks for the heads up Chris. Quote Link to comment Share on other sites More sharing options...
andsome Posted June 30, 2006 Report Share Posted June 30, 2006 Just done it now. Thanks Chris. Quote Link to comment Share on other sites More sharing options...
Boris Posted June 30, 2006 Report Share Posted June 30, 2006 Still can't do it ! :( Quote Link to comment Share on other sites More sharing options...
andsome Posted June 30, 2006 Report Share Posted June 30, 2006 Still can't do it ! :(Must be broken again. You can see by the time of my posting when I did it, allowing about five minutes. Quote Link to comment Share on other sites More sharing options...
dagwoood Posted July 19, 2006 Report Share Posted July 19, 2006 I downloaded mine last night. It's Retrospect Express 7.5. Anyone else manage to get it/use it yet? Quote Link to comment Share on other sites More sharing options...
Boris Posted July 19, 2006 Report Share Posted July 19, 2006 I tried to log my claim over 30 times - different days, various times, different browsers and always got the "Server maintenance" message !!! Quote Link to comment Share on other sites More sharing options...
andsome Posted July 22, 2006 Report Share Posted July 22, 2006 It tells me to try another time due to maintenance. Quote Link to comment Share on other sites More sharing options...
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