catgate Posted June 18, 2007 Report Share Posted June 18, 2007 A friend bought a new laptop a couple of weeks ago, and it has on it XP. He had Office 2000 on his old computer so I installed this on his laptop for him. It seemed to install quite readily and was working quite nicely, I am led to believe. However something has happened. It may be a little grandson problem or it may be something else. The symptom is the absence of the toolbar accompanied by the screen header being "off screen" upwards when launched. The obvious thing is to remove Office 2000 and reinstall it, but this may be folly.My relative ignorance of XP causes me to wonder if there is an incompatibility problem. If not I would appreciate any constructive suggestion. Quote Link to comment Share on other sites More sharing options...
rong Posted June 18, 2007 Report Share Posted June 18, 2007 "The symptom is the absence of the toolbar accompanied by the screen header being "off screen" upwards when launched" is this in XP or office 2000, if in 2000 then is it possible that "a little grandson" has stretched the window bigger than the screen. (once again I know what I'm wrighting) Quote Link to comment Share on other sites More sharing options...
r4may Posted June 18, 2007 Report Share Posted June 18, 2007 Office 2000 words perfectly on XP so it is most likely "the little grandson" giving the problem. Quote Link to comment Share on other sites More sharing options...
catgate Posted June 18, 2007 Author Report Share Posted June 18, 2007 Thank you both for that. It's now a case of finding out what the little "**+ =&." did to it, and then finding out how to undo it! Quote Link to comment Share on other sites More sharing options...
AlanHo Posted June 18, 2007 Report Share Posted June 18, 2007 Is the problem restricted to Office 2000 or are other programmes also affected.I used Office 2000 with XP for quite a while and cannot recall any settings that would drive the toolbar off the screen.One thing that does happen - Office 2000 has its own quick launch toolbar (or whatever it was called). This vanished when I upgraded to XP because XP has its own quick launch toolbar at the bottom of the screen and didn't load the Office one. I presume you are not referring to this - or are you...? Quote Link to comment Share on other sites More sharing options...
catgate Posted June 18, 2007 Author Report Share Posted June 18, 2007 Is the problem restricted to Office 2000 or are other programmes also affected.I used Office 2000 with XP for quite a while and cannot recall any settings that would drive the toolbar off the screen.One thing that does happen - Office 2000 has its own quick launch toolbar (or whatever it was called). This vanished when I upgraded to XP because XP has its own quick launch toolbar at the bottom of the screen and didn't load the Office one. I presume you are not referring to this - or are you...?It only seems to be Word that is affected, because XL is said to be OK ('though I have not checked this).When Word Is fired up what appears on the screen is a blank "sheet". The top row of "Document 1 Microsoft Word...and the Min/Max/Close Buttons" is missing. The second row of "File, Edit, View, Format...etc" is also missing, as is the third tool bar row of icons such as "new doc" ,"Open" ,"Print", "Font style and size etc etc..On careful examination the lower edge of the second row can sometimes be seen and this can be dragged down, but take your eye off it for a second and Whoops its gone again. Quote Link to comment Share on other sites More sharing options...
Alan2273 Posted June 18, 2007 Report Share Posted June 18, 2007 If he has the disk for office 2000, put it in, click install and it should give you the option to repair the origonal installation. Quote Link to comment Share on other sites More sharing options...
catgate Posted June 18, 2007 Author Report Share Posted June 18, 2007 If he has the disk for office 2000, put it in, click install and it should give you the option to repair the origonal installation.Thanks for that Alan. I had never thought of that. Quote Link to comment Share on other sites More sharing options...
Scarecrow Man Posted June 18, 2007 Report Share Posted June 18, 2007 Your toolbars are missing? Perhaps you are in print-preview mode. Try pressing ALT+V and then NThis should switch you to normal view. Quote Link to comment Share on other sites More sharing options...
andsome Posted June 19, 2007 Report Share Posted June 19, 2007 If he has the disk for office 2000, put it in, click install and it should give you the option to repair the origonal installation.If this fails, uninstall from ADD/REMOVE and reinstall. Quote Link to comment Share on other sites More sharing options...
catgate Posted June 19, 2007 Author Report Share Posted June 19, 2007 Thanks, SM. I have emailed your suggestion to him. If I have no satisfactory response from him by tea time I shall go and glare at it (right hard) this evening. Quote Link to comment Share on other sites More sharing options...
Scarecrow Man Posted June 20, 2007 Report Share Posted June 20, 2007 Oops. Forgot to add one thing.Try pressing F11. It is possible you are in a full screen view. Quote Link to comment Share on other sites More sharing options...
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