Gastric Posted September 14, 2008 Report Share Posted September 14, 2008 I have recently gone through a couple of HiJackings, things are better now but I can not see my MP3 Player or cameras ( removable drives ) In Device Manager it says that things are working, but I can not see them in windows explorer to access them also when I try to run trouble shooter it gives me this message: Windows cannot open Help and Support gecause a system service is not runningTo fix the problem, start the service named "Help and Support"I checked in msconfig and I don't see a service called "Help and Support"Ho ya I have also done a windows repare 3 times in the last month because of HiJackings.Allen Quote Link to comment Share on other sites More sharing options...
andsome Posted September 14, 2008 Report Share Posted September 14, 2008 I can't help wondering if you have a firewall and an AV program installed. Try an on line scan HERE :D Quote Link to comment Share on other sites More sharing options...
Gastric Posted September 14, 2008 Author Report Share Posted September 14, 2008 I was running Earthlink Protection Center, but after my first attack I saw it wasn’t really all that great so I removed it and started running AVG I do not have a firewall installed or turned on at this time, I’m not even running Windows Firewall.I ran the scan you suggested it did come up with 180 solutions, which I knew about, I have not been able to find a program out there yet that will get rid of it. Have had it for 2 years now.I do have a really good program installed called Malwarebytes' Anti-Malware it has done a very good job in cleaning out the junk after I was Hijacked Quote Link to comment Share on other sites More sharing options...
mark2 Posted September 14, 2008 Report Share Posted September 14, 2008 to ensure help and support service runs go to start > run > type in services.msc hit okthen scroll down to Help and Support, double click on it to open the properties and ensure it is set to automatically start Quote Link to comment Share on other sites More sharing options...
Boris Posted September 14, 2008 Report Share Posted September 14, 2008 To remove 180 Solutions - use SpyBot Search & DestroyDownload it from :-http://www.safer-networking.org/en/mirrors/index.htmlInstall it Check for UpdatesImmuniseCheck for ProblemsThen let the scan complete, and fix whatever it finds.If it needs it, it will tell you that it may need to run in Safe Mode after a reboot to get rid of all vestiges. Quote Link to comment Share on other sites More sharing options...
Gastric Posted September 14, 2008 Author Report Share Posted September 14, 2008 I found nothing in that services list that said Help and Support. Can anyone tell me about the removable drives not visable in windows explorer but in device maniger it says that it is working?? Quote Link to comment Share on other sites More sharing options...
Gastric Posted September 16, 2008 Author Report Share Posted September 16, 2008 I ran spybot didn't see anything in referance to 180 solutions , I guess I really messed up by running ErrorSmart a few weeks ago. is there a way I can get my Help stuff back? and see my removeable drives???????? :( Quote Link to comment Share on other sites More sharing options...
Scarecrow Man Posted September 16, 2008 Report Share Posted September 16, 2008 You should try changing the drive letter associated with your usb device.Illustrated instructions here Quote Link to comment Share on other sites More sharing options...
Gastric Posted October 4, 2008 Author Report Share Posted October 4, 2008 :( I do not have access to my trouble shooter. I have tryed changing the drive letter for the removable drive and it still doesn't work, :0 I don't know what to do and the person that told me to use spy bot thanks that messed it up evean more , now my computer thinks my hasp file that runs master cam is a virus , I'm stuck with SP1 for now. All this started because I got Hijacked and some of the stuf I have can not be replaced. is there a way I can reinstall the troubleshooter?? I have done a windows repair 5 times now. If some one can give me some usefull information I would be very greatfull.Allen Quote Link to comment Share on other sites More sharing options...
froggystyle Posted October 5, 2008 Report Share Posted October 5, 2008 Have you tried going into control panel, admin tools, services and then find help and support service, right click and start? Quote Link to comment Share on other sites More sharing options...
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