Computer shutting down after powering up

[rogervansteeden]

My neighbour has windows xp and when he powers up the blue screen with white writing flashes up then his pc switches off can anyone help as i dont know what the message is on the screen ?

[andsome]

Does he have a back up in a program like Acronis? On a plug in hard drive of course.

[catgate]

It could be hardware or software, and in my opinion your description of the symptoms is insufficient for anyone to be able to offer an exact reason or cure.

I would suggest that you get hold of a Linux live CD Ubuntu/Mepis/etc and then run it from the CD drive to find out if your problem is hardware or software related. You will need to go into BIOS a to ensure you have CD set as first boot option.

If it runs and you can run some of the programmes you will be at least part way to your answer.

[rogervansteeden]

Does he have a back up in a program like Acronis? On a plug in hard drive of course.

As far as i am aware the only backup he has is a 500 gig external hard drive so everything is backed up ?

[MANEMAN]

Hi there, and welcome.

Try to boot with a boot CD or in safe mode from the harddisk and start regedit. Go to this key: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CrashControl and change the DWORD for the Autoreboot key into '0' (as in zero).

That will give you a chance to read the BSOD crash message.

In the first instance perhaps be thinking of ............. Faulty RAM as a cause perhaps ?

Easy enough to pull out a stick of RAM and swap with a known good one to prove a point very quickly.

Follow this link to help you understand and diagnose "Blue Screen Of Death" (BSOD)

/>http://technet.microsoft.com/en-us/library/cc750081.aspx

John.

[MANEMAN]

Blue Screen can become a very deep subject with lots of different ways to do things. (He said, after laying in bed and thinking it through)

An easier way to stop constant cycle of Blue Screen/Reboot so that you can actually read the blue screen is:

"When booting hit f8 to enter Windows advanced options, scroll down and choose Disable Automatic Restart On System Failure." (May be a little easier for some people than going into the registry. )

There is also some more info here: *** Blue Screen Survival Guide ***

John.

[andsome]

Does he have a back up in a program like Acronis? On a plug in hard drive of course.

As far as i am aware the only backup he has is a 500 gig external hard drive so everything is backed up ?

What sort of back up? Is it just files and folders, or is it the full operating system on Acronis or similar? In which case just boot from the CD and it will reinstall the complete operating system.

[rogervansteeden]

Its just files and folders

[rogervansteeden]

Its just files and folders

all we get now is computer restarting itself in advanced mode and after selecting safe mode same thing happens over and over again,i tried booting up with system disc but same thing happens changed to cd to boot up as well

[rong]

I would suggest you take the side off and carefully give the insides a clean (air is best), then check that all the connections are well fitted for now.

[rogervansteeden]

I would suggest you take the side off and carefully give the insides a clean (air is best), then check that all the connections are well fitted for now.

Can increasing ram slow down your Pc as my neighbour had a computer savvy youngster remove 1 gig of ram as he believed it was slowing down his computer,could this be the cause of the blue screens and other problems.

[-pops-]

There is a limit of about 3GB RAM with 32 bit machines - more than that could slow it down but it is more likely just to be ignored by the system.

How much does/did the machine have?

[MANEMAN]

Answer first "Pops question.

Can increasing ram slow down your Pc, as my neighbour had a computer savvy youngster remove 1 gig of ram as he believed it was slowing down his computer,could this be the cause of the blue screens and other problems.

I have already stated the question of RAM here in a previous post:

In the first instance perhaps be thinking of ............. Faulty RAM as a cause perhaps ?

Easy enough to pull out a stick of RAM and swap with a known good one to prove a point very quickly.

Therefore Yes, - obviously faulty RAM whether it is new ,old, increased in size or decreased in size could be causing BSOD, as could the wrong type of RAM

could this be the cause of the blue screens and other problems ?

The causes of Blue Screens , I highlighted for you in these two links. Read them.

/>http://technet.microsoft.com/en-us/library/cc750081.aspx
/>http://www.maximumpc.com/article/features/blue_screen_survival_guide

Unbelievable questions from you in light of the information you have already been given a pathway too.

If you are still having difficulty overcoming this problem, I would suggest backing up the data files that can be viewed, formatting the disk and re-installing Windows XP. If this too becomes a problem it may well be best in the long run to contact a suitable Computer Technician and let him/her sort out the problem for your neighbour.

Reading between the lines this could well become one of those problems that is passed from computer savvy teenager who really doesn't know too much, over to next door neighbour who knows even less, and ends up by pure luck being an O/S that "Sort of works".

Sorry to be so blunt, but if you cannot follow and understand the information given in the links, you really should be backing out of your neighbours predicament.

John.

[rogervansteeden]

There is a limit of about 3GB RAM with 32 bit machines - more than that could slow it down but it is more likely just to be ignored by the system.

How much does/did the machine have?

When the Pc was made it had 1 gig of ram but i increased that to 2 gig as his machine was very slow and it worked fine but they all use the pc for different things and i taught him how to maintain it by defragging andgetting rid of temporary files the max ram for that board is 4 gig then this lad removed i gig.

[rogervansteeden]

Answer first "Pops question.

Can increasing ram slow down your Pc, as my neighbour had a computer savvy youngster remove 1 gig of ram as he believed it was slowing down his computer,could this be the cause of the blue screens and other problems.

I have already stated the question of RAM here in a previous post:

In the first instance perhaps be thinking of ............. Faulty RAM as a cause perhaps ?

Easy enough to pull out a stick of RAM and swap with a known good one to prove a point very quickly.

Therefore Yes, - obviously faulty RAM whether it is new ,old, increased in size or decreased in size could be causing BSOD, as could the wrong type of RAM

could this be the cause of the blue screens and other problems ?

The causes of Blue Screens , I highlighted for you in these two links. Read them.

/>http://technet.microsoft.com/en-us/library/cc750081.aspx
/>http://www.maximumpc.com/article/features/blue_screen_survival_guide

Unbelievable questions from you in light of the information you have already been given a pathway too.

If you are still having difficulty overcoming this problem, I would suggest backing up the data files that can be viewed, formatting the disk and re-installing Windows XP. If this too becomes a problem it may well be best in the long run to contact a suitable Computer Technician and let him/her sort out the problem for your neighbour.

Reading between the lines this could well become one of those problems that is passed from computer savvy teenager who really doesn't know too much, over to next door neighbour who knows even less, and ends up by pure luck being an O/S that "Sort of works".

Sorry to be so blunt, but if you cannot follow and understand the information given in the links, you really should be backing out of your neighbours predicament.

John.

Ok if i may be blunt i have had Pcs for 20 years even built my own from scratch 3 times brilliantly built hardly never any problems but i am not a Pc engineer or a software specialist the ram was made by crucial and worked fine in my own machine as we tested it first,and your comment about me i followed everything you said but none of it worked as BSOD can cover mant things,personally i think it might be a faulty hard drive or since this youngster changed things it hasnt worked properly he has buggered it up

[catgate]

It could be hardware or software, and in my opinion your description of the symptoms is insufficient for anyone to be able to offer an exact reason or cure.

I would suggest that you get hold of a Linux live CD Ubuntu/Mepis/etc and then run it from the CD drive to find out if your problem is hardware or software related. You will need to go into BIOS a to ensure you have CD set as first boot option.

If it runs and you can run some of the programmes you will be at least part way to your answer.

[Irene]

rogervansteeden, the first thing you need to do is to prevent the Automatic Restart, so that you can read any error message. If you can then write down the message and post it on this thread, I am sure that will help to diagnose your problem.

To prevent Auto Restart:

Go to Control Panel - System - Advanced - Startup & Recovery - Settings - In the System Failure section, UNcheck the option to Automatically restart.

Next time the PC fails on startup, you will be able to note down the error number and message. :)

[MANEMAN]

:D :D :D

Irene Said: To prevent Auto Restart:

Go to Control Panel - System - Advanced - Startup & Recovery - Settings - In the System Failure section, UNcheck the option to Automatically restart.

He cant get it to boot Irene. Control panel no can do-eeeee :)

Which is why I posted this earlier.

Roger is either, - disregarding it or just not reading it at all.

An easier way to stop constant cycle of Blue Screen/Reboot so that you can actually read the blue screen is:

"When booting hit f8 to enter Windows advanced options, scroll down and choose Disable Automatic Restart On System Failure."

OR:

Go to this key: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CrashControl and change the DWORD for the Autoreboot key into '0' (as in zero).

That will give you a chance to read the BSOD crash message.

[rogervansteeden]

:D :D :D

Irene Said: To prevent Auto Restart:

Go to Control Panel - System - Advanced - Startup & Recovery - Settings - In the System Failure section, UNcheck the option to Automatically restart.

He cant get it to boot Irene. Control panel no can do-eeeee :)

Which is why I posted this earlier.

Roger is either, - disregarding it or just not reading it at all.

An easier way to stop constant cycle of Blue Screen/Reboot so that you can actually read the blue screen is:

"When booting hit f8 to enter Windows advanced options, scroll down and choose Disable Automatic Restart On System Failure."

OR:

Go to this key: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CrashControl and change the DWORD for the Autoreboot key into '0' (as in zero).

That will give you a chance to read the BSOD crash message.

At las stop message stp 0x0000007e,(0xc0000005,0x8a572e7a,0xf78d27b0,0xf78d24ac)i now have given all the details

[MANEMAN]

That's good. :)

You will now know after pasting the error into the Google search bar, a part of what may be causing the problem.

It will have probably come back with something like this: http://support.microsoft.com/kb/330182

You can of course continue on that original Google page, and start to dig deeper to interpret the information following the Error Code in brackets.

See here: http://www.google.co.uk/search?hl=en&q=stop+error+0x0000007e&btnG=Search&meta=&aq=f&oq=

Much information is given in the previous two links I posted also.

To save you clicking back and forth here they are once again:

/>http://technet.microsoft.com/en-us/library/cc750081.aspx

/>http://www.maximumpc.com/article/features/blue_screen_survival_guide

You are now fully armed to diagnose the "Stop Error."

As you will have worked out, it is probably very unlikely to be the Hard Disk at fault, but if this explanation to your neighbour helps you out of a tricky situation without you losing face, - I would use it.

Drivers, Video Cards, Conflicting DLL's, Corrupt files, it could be any of that and even more.

Work your way through the Error Codes.

Sometimes following "Catgates" earlier suggestion, or my later one of saving data, and doing a new install can work out to be the quickest route.

The ball is in your court now.

Best of luck.

John.

[rogervansteeden]

That's good. :)

You will now know after pasting the error into the Google search bar, a part of what may be causing the problem.

It will have probably come back with something like this: http://support.microsoft.com/kb/330182

You can of course continue on that original Google page, and start to dig deeper to interpret the information following the Error Code in brackets.

See here: http://www.google.co.uk/search?hl=en&q=stop+error+0x0000007e&btnG=Search&meta=&aq=f&oq=

Much information is given in the previous two links I posted also.

To save you clicking back and forth here they are once again:

/>http://technet.microsoft.com/en-us/library/cc750081.aspx

/>http://www.maximumpc.com/article/features/blue_screen_survival_guide

You are now fully armed to diagnose the "Stop Error."

As you will have worked out, it is probably very unlikely to be the Hard Disk at fault, but if this explanation to your neighbour helps you out of a tricky situation without you losing face, - I would use it.

Drivers, Video Cards, Conflicting DLL's, Corrupt files, it could be any of that and even more.

Work your way through the Error Codes.

Sometimes following "Catgates" earlier suggestion, or my later one of saving data, and doing a new install can work out to be the quickest route.

The ball is in your court now.

Best of luck.

John.

I have refotmatted the hard drive changed video cards,memory installed a borrowed copy of Xp installed new Kaspersky interenet security 2010 suite now the Pc keeps on doing a checkdisk reporting 32KB bad sectors all data was saved on external hard drive also in the checkdisk report was unrecoverable files,i have now taken a break after 24 hours of attempting to solve this problem.We had to make up a windows floppy boot disk to eventually load up which worked ok and we had internet access so what mnow.

[MANEMAN]

Scan and repair bad sectors.

John.

[rogervansteeden]

I have scandisked 3 times each time it has reported disk ok but im going to get my neighbour to but a new one as his is about 11 years old.

Many thanks

Roger

[MANEMAN]

You are very welcome Roger.

John.