JettaWindstar Posted January 27, 2012 Report Share Posted January 27, 2012 So I got a new computer early last month and the 90 day warranty has not expired yet. I have an Hp Pavilion dv6 and it works beautifully...HOWEVER, for the first time in the history of owning a few laptops, I have encountered a BSOD at least 3 if not 4 times in the past few days. Perhaps its a Windows 7 thing...the HP Pavilion is my first laptop with Windows 7. At the third or fourth restart after going in safe mode then restarting, it no longer notified me of recovering from an unexpected shut down even though the problem was the same. When I went itno safe mode and doing a check on the systems, the security loader processor is the only thing that seemed to be of concern. The code is: BCCode: 7f ((whats that mean?))I have searched online to try and get info on issues with the security processor loader, but many of those were for windows Vista and/or had a different BCCode. Can someone explain to me what this means? I have not asked the HP help site what the deal is because I know this is a problem with the system. I don't even know what the security processor loader IS. Since I like to learn about computers where I can, explanations would be appreciated. I downloaded the Windows SDK debugging tool. I have never used any debugging tools before so if this issue requires a debugging tool then I'm going to need step by step instructions to resolve this. And my last question is: if this is a minor issue, should i just deal with it? I don't lose any raw data. It is certainly annoying that the BSOD pops up randomly though. If anyone needs PC information, I can get it. Minidump information is attached. Thanks in advance,~JettaMinidump_01-24_Pavdv6.zip Quote Link to comment Share on other sites More sharing options...
bludgard Posted January 27, 2012 Report Share Posted January 27, 2012 What is different with the machine since all this BSOD business started, Jetta?Any new programs, firewall and/or antivirus installed? New hardware? Damage? Overclocking? Jobe Quote Link to comment Share on other sites More sharing options...
AlanHo Posted January 27, 2012 Report Share Posted January 27, 2012 Did you find this link when searching........ http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-windows-7-bccode-7f/f9b0636d-7bf3-4108-8b70-b8cfee538058 Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 27, 2012 Report Share Posted January 27, 2012 Nice find Alan ! :) We dont know where the poster lives but............................. Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.However, the likelihood of getting such a refund is dramatically reduced after just six months. The reason is that for six months after the purchase, it is up to the retailer to show that a fault on an item is down to the actions or misuse of the buyer, rather than an inherent fault in the product.After six months, the burden of proof switches to the buyer and it is they who must then show a fault is due to some inherent problem, something that can be almost impossible in all but the most straightforward cases. Read more: http://www.thisismon...l#ixzz1keIj70AV ,=,=,=,=,=,=,=,=,=,=,=,=,=,=,=,=,=,=,=,=,=,=, Both mini-dump files point to a probable Video driver fault as originally pointed out to poster over at this thread: http://forums.window...showtopic=49304 Since I like to learn about computers where I can, explanations would be appreciated. Click on the link above for explanation about BSOD's if this is a minor issue, should i just deal with it? Yes. - If you find you cannot deal with it, ask a friend or someone with computer knowledge, or as in this case, - return it to the retailer. Hope that's of some help nickster. John. Quote Link to comment Share on other sites More sharing options...
AceInfinity Posted January 29, 2012 Report Share Posted January 29, 2012 Summary******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************UNEXPECTED_KERNEL_MODE_TRAP (7f)This means a trap occurred in kernel mode, and it's a trap of a kindthat the kernel isn't allowed to have/catch (bound trap) or thatis always instant death (double fault). The first number in thebugcheck params is the number of the trap (8 = double fault, etc)Consult an Intel x86 family manual to learn more about what thesetraps are. Here is a *portion* of those codes:If kv shows a taskGate use .tss on the part before the colon, then kv.Else if kv shows a trapframe use .trap on that valueElse .trap on the appropriate frame will show where the trap was taken (on x86, this will be the ebp that goes with the procedure KiTrap)Endifkb will then show the corrected stack.Arguments:Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULTArg2: 0000000080050033Arg3: 00000000000406f8Arg4: fffff8800158f9ebDebugging Details:------------------BUGCHECK_STR: 0x7f_8CUSTOMER_CRASH_COUNT: 1DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULTPROCESS_NAME: SystemCURRENT_IRQL: bLAST_CONTROL_TRANSFER: from fffff80002c8e1e9 to fffff80002c8ec40STACK_TEXT: fffff800`04b1fd28 fffff800`02c8e1e9 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 : nt!KeBugCheckExfffff800`04b1fd30 fffff800`02c8c6b2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69fffff800`04b1fe70 fffff880`0158f9eb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2fffff880`0f182fa0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmpag+0x49ebSTACK_COMMAND: kbFOLLOWUP_IP: atikmpag+49ebfffff880`0158f9eb e880f90100 call atikmpag+0x24370 (fffff880`015af370)SYMBOL_STACK_INDEX: 3SYMBOL_NAME: atikmpag+49ebFOLLOWUP_NAME: MachineOwnerMODULE_NAME: atikmpagIMAGE_NAME: atikmpag.sysDEBUG_FLR_IMAGE_TIMESTAMP: 4d7f6895FAILURE_BUCKET_ID: X64_0x7f_8_atikmpag+49ebBUCKET_ID: X64_0x7f_8_atikmpag+49ebFollowup: MachineOwner---------Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalBuilt by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506Machine Name:Kernel base = 0xfffff800`02c12000 PsLoadedModuleList = 0xfffff800`02e57670Debug session time: Tue Jan 24 15:40:52.696 2012 (GMT-7)System Uptime: 0 days 18:44:52.571I see you have SP1, so that's all good. If you're overclocking anything I would recommend to STOP.Here's the last instruction ran by your graphics driver here:fffff880`0158f9eb e880f90100 call atikmpag+0x24370 (fffff880`015af370)fffff880`0158f9f0 33d2 xor edx,edxfffff880`0158f9f2 4c8d4730 lea r8,[rdi+30h]fffff880`0158f9f6 498b18 mov rbx,qword ptr [r8]fffff880`0158f9f9 4885db test rbx,rbxfffff880`0158f9fc 740a je atikmpag+0x4a08 (fffff880`0158fa08)fffff880`0158f9fe 488b4308 mov rax,qword ptr [rbx+8]fffff880`0158fa02 4c3b6020 cmp r12,qword ptr [rax+20h]NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=ed3240000000889f rbx=0000000000000000 rcx=b54100000280838brdx=0000a6840fc08501 rsi=0000000000000000 rdi=0000000000000000rip=000931bb80410001 rsp=c3048b49c0034800 rbp=8b485824548b0000 r8=057305f883c93300 r9=58bb8308c74c8b48 r10=5024748b03000008r11=8b077503fe830c75 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0 ov up ei pl nz ac pe nc000931bb`80410001 ?? ???The driver itself seems up to date:fffff880`0158b000 fffff880`015da000 atikmpag atikmpag.sys Tue Mar 15 07:24:37 2011 (4D7F6895)This is common with hardware issues, and perhaps it's incompatible with your motherboard, else you might have a stack overflow with this issue, but that does NOT look like the case here as there's only 4 calls in the stack itself. So i'm going to assume that it's a hardware issue, and related to your graphics driver here.What happened here was a double fault, so that means that the kernel tried to handle a past exception which essentially resulted in a new exception that could not be dealt with serially, which is why your crash was initiated. Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 29, 2012 Report Share Posted January 29, 2012 Yeah but all of that don't mean diddly squat to the average computer user, and for sure would hold him up on reporting a warranty fault within the prescribed time as laid out under EU Regs.Looks impressive on paper but thats about all as far as getting a result quickly and avoiding parting with money. John. Quote Link to comment Share on other sites More sharing options...
AceInfinity Posted January 29, 2012 Report Share Posted January 29, 2012 Unfortunately though he may have to if he doesn't have warranty on that hardware. It might, but I walked through it and explained lots of things along the way. Quote Link to comment Share on other sites More sharing options...
MANEMAN Posted January 29, 2012 Report Share Posted January 29, 2012 Thank you for that. Unfortunately in "Real Life" it's the chap with the hammer, wrench,screwdiver, who has to analyse, diagnose, and fix a faulty computer. When someone of your obvious excellent calibre is required they are nowhere to be seen. lol lol & another lol. :) Quote Link to comment Share on other sites More sharing options...
moldoveanunicolae Posted September 12, 2014 Report Share Posted September 12, 2014 Very interesting and useful tips I think.I read step by step this informations and help me so much.Thank you for this great information Quote Link to comment Share on other sites More sharing options...
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