Gandalph Posted November 9, 2015 Report Share Posted November 9, 2015 Windows 10 may have more than 110 million users worldwide so far, but teething problems have led some PC makers to discourage customers from upgrading their machines.Laptop Mag recently conducted a study of phone tech support offered by companies and found that reps for Dell and HP were sometimes advising customers not to use Microsoft’s new operating system.When asked for help with the touchpad’s scrolling direction on an Inspiron 15 5000 laptop, a Dell support agent recommended reverting to Windows 8.1 and revealed that the company had received many calls concerning Windows 10. The customer was transferred to another agent who claimed that “there are a lot of glitches in Windows 10” - even though the fix is actually the same for Windows 7 and 8.While speaking to an HP agent about being unable to use the temperature control feature CoolSense on a Pavilion x360 laptop, the user was told “I really don't recommend [that] customers upgrade to Windows 10”. They tried to revert the PC to Windows 8.1. When that also failed, the agent recommended buying a $40 USB recovery key to restore Windows 8.1 instead.Other makers didn’t understand the main features of Windows 10 either. Lenovo didn’t discourage using Windows 10, but its agent was confused about the new voice-powered digital assistant Cortana. [Related story: Why am I still waiting for Windows 10?]Dell responded to the report, saying: “As Windows 10 continues to evolve, we sometimes recommend a customer revert to their previous operating system to troubleshoot a specific issue they're having.“In addition, we have a continuous feedback loop with Microsoft in which we share insight from our customers, like the one received from this particular call, to inform further updates to the OS and ensure Windows 10 reflects the experience our customers are seeking. We remain committed to Windows 10 and are ready to help our customers make the transition as easy as possible.”[Related story: Why aren’t you upgrading? 8 Windows 10 doubts debunked]HP's VP of customer experience Mike Nash added: "At the end of the day, the person's job is to get the PC running."Given the scenario, it might have been the most expeditious thing to get them back to a known good space."Microsoft launched Windows 10 on July 29 as a free upgrade for existing Windows 7 and Windows 8.1 users.The company has been pushing the roll-out more aggressively recently in its aim to get one billion people on Windows 10 within three years. The upgrade is due to become a Recommended Update within the regular Windows Update soon, while large Windows 10 files are already being downloaded onto machines even if the user had no intention of upgrading.If you’re having problems with Windows 10, you might find some help in our easy fix guide here. © BT Quote Link to comment Share on other sites More sharing options...
AlanHo Posted November 9, 2015 Report Share Posted November 9, 2015 I am not claiming that Win 10 is perfect - but I upgraded my Desktop,.my Laptop and my wifes Laptop to Win 10 from Win 8.1 as soon as it was available. I have also upgraded the computers of 6 friends and family. On each computer I installed Stardock Start10 which adds the Win 7 Start button and menu - hence it significantly lowers the learning curve and you can avoid those ghastly tiles. 8 out of 9 installations worked straight away with no problems - the ninth one needed the graphics card software updating and is now fine. Hence I have no complaints. However - one of the friends I installed Win10 for - has had nothing but trouble with Windows 10 and he asked me to sort it out. The first thing I did was run CCleaner which I had previously installed on his machine- which removed about 7Gb of rubbish and hundreds of registry entries. This helped significantly. I then ran the Malwarebytes I had installed and ran it - it found and quarantined more than 400 suspicious items. The computer then seemed to be running OK. Two days later he called me to say he was back in trouble - the computer was not booting properly. I went round to his house and interrogated him. He admitted to have installed and used torrent to download a free copy of Microsoft Office 2013 - and the next time he re-booted the problem started. So I booted into safe mode and ran my trusty Malwarebytes again - 17 items of malware were found and dealt with - after which the computer booted fine. This chap suffers from "Free Mania" - his computer is stuffed with free software he has downloaded from all sorts of dodgy sites. There was also evidence of visits to gambling and porn sites. Yet he still blames Windows 10 claiming he never had such problems with Windows 7. THis leaves me wondering just how much of the flak being heaped on Windows 10 - is down to the user Quote Link to comment Share on other sites More sharing options...
Boris Posted November 9, 2015 Report Share Posted November 9, 2015 I agree with Alan. Users can cause the troubles that get blamed on Win 10). Now done 6 of my own PCs and another 30-odd successful Win 10 upgrades (nearly all from Win 7) and AFAIK no one has yet had any problems. I usually install IOBit Start Menu 8 on them (it is free compared to paying for Stardock Start 10 :) ) to replicate the Win 7 environment they all used and liked. Quote Link to comment Share on other sites More sharing options...
Irene Posted November 9, 2015 Report Share Posted November 9, 2015 I have encountered what I believe is a W10 problem today... I have a Panasonic Lumix DMC-FX37, from which I have previously downloaded 100's of photographs to my Packard Bell OneTwo M3871 desktop. Windows 10 has been installed over Windows 7. Since returning from our recent trip to the Algarve, I tried to connect exactly as before. No matter what I tried, I simply could not achieve it. However, I finally decided to try the HP laptop which has also been 'upgraded' to Windows 10. Result: No problem whatso ever. I just don't understand. I tried the drivers avenue on the PB, without any result. It has only occurred since the update to W10. Does anyone have any ideas? P.S. I realise that I should probably have started a new thread for this, so if any of my colleagues wish to move it, please feel free. :( Quote Link to comment Share on other sites More sharing options...
AlanHo Posted November 9, 2015 Report Share Posted November 9, 2015 Why not remove the SD memory card from the camera - pop it into an SD card reader - plug it into your computer - and Bob's yer uncle...... Quote Link to comment Share on other sites More sharing options...
Irene Posted November 9, 2015 Report Share Posted November 9, 2015 You are a star, Alan! That would never have occurred to me. Far too technical... I've never used the SD facility before. However, it's still not cured the problem of my camera not speaking to my main PC. Quote Link to comment Share on other sites More sharing options...
AlanHo Posted November 11, 2015 Report Share Posted November 11, 2015 Your camera is obviously shy - or selectve who it speeaks to. it clearly needs a memorycardectomy. Time to scrub up. Quote Link to comment Share on other sites More sharing options...
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