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I have been using Thunderbird for a long time now and have never had any problems until recently. Now it is sending far too many messages to the junk file. I have repeatedly marked these messages as not junk, but still messages keep appearing in the junk folder. Any ideas please.

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How have you set your T'bird Junk settings up ?

 

 

BIRD.JPG

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Many thanks, but it is set up exactly as your post.

 

2ljouba.png

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I didn't crop it first, can you see it OK?

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Its not the same now I see them both

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Are the ones you are trying to "un-junk" in any of your address books ?

If not, try adding them and see if that improves things ?

 

Just try a couple first ????

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11 minutes ago, Boris said:

Are the ones you are trying to "un-junk" in any of your address books ?

If not, try adding them and see if that improves things ?

 

Just try a couple first ????

I will check them all before sending them back marked as NOT JUNK

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Andsome, Very interesting because I suffer from same problem with 2 organizations & e mails from them.

They are well known UK groups & I have the e mail address set up in T/Bird but their e mails go to Bulk Mail.

Have no idea how to correct but you are not alone!

 

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I have never understood the need for Thunderbird or any such program. Can't you go directly to your Virgin Media e-mail account?

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I prefer a dedicated program to web mail

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11 hours ago, IMTNT said:

I have never understood the need for Thunderbird or any such program. Can't you go directly to your Virgin Media e-mail account?

Because I'm with BT Yahoo & I have got very annoyed about Adverts/Spam getting through/Log In procedure.

Also T.Bird has more capabilities, examples:- Templates/Ability to "Save As" mail to "C" drive/better search facility

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It’s too early yet to test Boris’s solution. I must wait for it to happen again, and then wait for the next e mail from that particular source.

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On 7/12/2018 at 9:46 AM, andsome said:

It’s too early yet to test Boris’s solution. I must wait for it to happen again, and then wait for the next e mail from that particular source.

All seems to be going ok up to now. Thanks Boris.

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