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No picture when new CPU is installed


Tony
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Hi all

I have just bought a AMD Athlon XP 2.2 MHz for my system. But it does not seem to work :(.

My mobo is a ECS K7S5A ver 3.1 which i thought could take upto a 2.4 MHz CPU.

The problem i am getting is when i switch the system on, it all seems to be going through it's normal stuff, but i get no picture sent to the monitor. Is this a symptom of the mobo not being able to take a 2.2 chip or could it be another problem?. The graphics card is a G-Force 2 MX 400 64mb and is working fine.

Thanks for any help on this.

Tony

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Guest Grim Reaper

i dont think that it wouldn't send a picture to your monitor, has the mobo onboard graphics that may need to be disabled before putting in a graphics card?

it may also be worth checking that the cable from your monitor to your graphics card is secure at both ends - simple i know but hey, anythings worth a try.

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Hi

It does not have have onboard graphics, all cables are sucure, and yes it all works fine if i put my old Athlon 1400 back in, as a matter of fact that is what is running now.

I have worked on loads of pc's building them and all, but this is the first time i have seen a problem like this, it is just as though the graphics card gets switched off with the 2.2 cpu in.

So i am at a loss here, at the moment.

Cheers guys

Tony

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Hi

Nope it is a fully automatic mobo the only thing i could change would be in the bios and that would be the FSB 133/133 or 100/100 but as the new cpu runs at the same FSB speed as the old one i don't have to change that.

The only jumper on the mobo that i can see is the "Clear CMOS" one.

I have already built a few systems with this mobo in and a 2.1 cpu with no problems, but this is the first time i have tried a 2.2 cpu in one.

This is a strange one, cos as i said the pc seems to be going through all the motions off booting up, Hdd activite, Cd-rom activite and all that, but just no picture 1zhelp

Tony

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Hi

The PSU should cope, it is a 350w PSU. Ok things might get a bit tight with it when accessing all drives and burning a cd or something, but it should be ok to boot the machine up and use the system normally.

I am taking the computer & CPU to the shop (where i bought the CPU from) today (i know them in there) and we will have a look at it at the shop.

Cheers

Tony

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Hi all

I have just bought a AMD Athlon XP 2.2 MHz for my system. But it does not seem to work :(.

My mobo is a ECS K7S5A ver 3.1 which i thought could take upto a 2.4 MHz CPU.

The problem i am getting is when i switch the system on, it all seems to be going through it's normal stuff, but i get no picture sent to the monitor. Is this a symptom of the mobo not being able to take a 2.2 chip or could it be another problem?. The graphics card is a G-Force 2 MX 400 64mb and is working fine.

Thanks for any help on this.

Tony

Do you mean a 2.2Ghz or a 2200+ processor and not a 2.2Mhz one.

On google your board, with 3.1, will go to a 2600+ which runs at 2.083Ghz.

http://www.ecs.com.tw/support/techcpu/athlonxp.htm

The amd processor near your 2.2Ghz, running at 166, is the 2700+ and this will not work in your machine.

So if you are trying to use the 2.2Ghz cpu then this may be why it will not work.

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Hi

Yer sorry it is the 2200+ processor.

Anyway the CPU is faulty. In the shop they tried it in there test board and got the same problem.

But

They said that they could not give me a replacement CPU until the faulty one has been sent back to AMD for testing.

I said that that is crap.

They said that, that is way the it is with AMD, as all there CPUs are tested and rated before they go out, so they want to know what happened to the CPU between them sending it out and me fitting it, this will take between 2-4 weeks.

So i guess i will just have to wait to see what they say. But the shop will have a fight on there hands if they turn around and say that it was my fault.

Cheers

Tony

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I totally agree with you cos i am English, but i live in Germany and they have different rules.

That is the only thing i hate about living over here.

I have actually been told that i am lying by a shop assistant over here, regarding a cracked display on a Mobile phone, he said i must have dropped it, i said i did not, he said you must be lying :angry: my wife dragged me out the shop before i punched him.

Anyway i will let you all know what happens over this.

Tony

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Tony

he said i must have dropped it

More lightly you sat on it .........

I bent over and kissed goodbye to an old palm pilot in my back pocket once , ( jean s were a bit on the snug side )

It does not take much torsion to the frame to crack the screen

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Certainly is! My hubby has a computer shop - you know builds, upgrades, repairs etc. I thought that the responsibility lies with the shop BUT - was it a PIB? IE: did it come with an approved heatsink and fan etc & a cert of auth? If so apparently the warranty agreement is with AMD itself. Saying this, as a retailer, we would replace and argue with AMD on your behalf so it's a subjective thing.... mention trading standards perhaps....?

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  • 4 weeks later...

Just updating you all on this matter.

After hearing nothing from the shop since i took the CPU back to them on the 13/12/03, i have heard nothing.

So today i went into the shop and asked what was going on with it.

After them checking on it for about 5 mins, they came back to me and said that because they have not had a delivery from AMD since i gave them the CPU, they have not sent it back yet, "i went mad" :rant :flame

They said that i would have to wait another further 2-3 weeks "YER RIGHT" :angry:

I said to them that unless they replaced the CPU NOW or gave me a refund, that i would stand at there door all day and all week if i had to, telling everybody that comes into the shop, what they have done to me, and also tell them all not to shop here. :angry:

They did not believe me,

"IDIOT'S"

I had to tell 5 customers not to shop here, before they gave me a new CPU. :D

And i made sure that they tested it before i left :)

All the best

Tony

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