johnoo Posted March 22, 2014 Report Share Posted March 22, 2014 Since implementing Windows 8.1 when I log onto web sites I get a Black bar at the top of the screen inviting me to log onto windows.What is this & how do I get rid of it?I have attached example to aid viewersmany thanksBlack Bar.pdf Quote Link to comment Share on other sites More sharing options...
-pops- Posted March 22, 2014 Report Share Posted March 22, 2014 Does this happen with all sites? Does this happen with other browsers? Have your checked for malware? Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 22, 2014 Author Report Share Posted March 22, 2014 Just signed in to 2 other sites & problem does not occur, but it does occur on this forum!.Just tried with F/Fox on sites that show the problem on IE & the problem does not occurI run AVG 2014 daily & no problems found & have just run a quick scan with Malwarebytes & no problems found. So I'm lost!!Have you any ideas?Does anybody know what the symbol in top left corner is? Quote Link to comment Share on other sites More sharing options...
Boris Posted March 22, 2014 Report Share Posted March 22, 2014 Just a thought.Do you have a Microsoft account which you used when you set up your Windows 8 ? - I've always skipped putting any details in when setting up peoples Win 8 rigs. : Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 22, 2014 Author Report Share Posted March 22, 2014 Think I may have put in a Microsoft Account when I set up Windows 8.1, can't really remember.It's just that the bar is very annoying & I can't find any way of permanently removing it.Also I can't work out what agency/company is the cause of the bar.Help please!!PS I don't want to reinstall 8.1 it took for ever last time! Quote Link to comment Share on other sites More sharing options...
Boris Posted March 22, 2014 Report Share Posted March 22, 2014 Have you registered for and started this course ? What happens if you hover over that symbol ? Does the whole thing go away if you click on the X ? Have you tried entering a meaningless password to see what that does/shows ? Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 22, 2014 Author Report Share Posted March 22, 2014 Yes I have registered for the coarse & started it, but to answer your questions, as the Black bar appears when I log into this windows forum I have used this forum page to conduct the trials you suggest, here are the results1 Hovering over the red image at the left hand side gives no response. Also no response if I click left or right on this symbol2 Yes if I click on the x symbol the whole bar disappears3 I put in a meaningless password & the response in the Black bar was "Incorrect Password"I'm quite concerned about this as it looks as if others have not had this problem.I've also "Googled" 8.1 Black bar, but no results foundI had another idea, so I ran C Cleaner, but the Bar still came up in this forum Quote Link to comment Share on other sites More sharing options...
Alan2273 Posted March 22, 2014 Report Share Posted March 22, 2014 As you have C Cleaner go to Tools, Start up and see if you can find a link to the bar, if so click on the entry to highlight it, then click disable. Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 23, 2014 Author Report Share Posted March 23, 2014 Alan, Thanks for the idea.I have gone into C Cleaner & looked at the Program list & none are showing the icon in the Black bar. Also I don't think there are Programs there that look strange.Then on C Cleaner if I go to Tools/Start up in the IE Section there are only 2 Java Programs which I don't think are causing the problem.If I look at the Windows section there are a list of programs, I disabled one that looked strange, SKD8821, but the problem still occurred.Don't think any of the others look strange. So please to all, any more ideas or has anybody else got this problem? Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 23, 2014 Author Report Share Posted March 23, 2014 Further TrialsAs Alan suggested using C Cleaner to try to establish the fault.I have now been into Cleaner/Tools/Start up & for each area Windows/I Explorer/Scheduled Tasks/Context I have disabled all of the items mentioned.After each action to disable I signed into this forum & on all occasions on sign in the Black Bar came up.I'm now totally lost! Quote Link to comment Share on other sites More sharing options...
-pops- Posted March 23, 2014 Report Share Posted March 23, 2014 Is this thing Groove GFS? Have a look at http://www.herongyang.com/Windows/IE-Addon-Remove-Groove-GFS-Browser-Helper.html Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 23, 2014 Author Report Share Posted March 23, 2014 Pops,Thanks, but I have looked at the "Add Ons" & Groove is not there.So that's another idea that does not cure the problem.It's probably a simple problem to solve but wish I could find the answer! Quote Link to comment Share on other sites More sharing options...
Irene Posted March 23, 2014 Report Share Posted March 23, 2014 I just went to the website shown in your pdf file. I used IE and the screen showed a login bar, but it was white. Perhaps they are looking for your password for that specific website? Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 23, 2014 Author Report Share Posted March 23, 2014 Irene,Thanks for looking into this but unfortunately your answer is not correct.The Black bar on the web site you went into is above the web sites sign in white bar.Also I get the same problem on this forum, see new screen print attached.Anyway thanks for your interest, just hope I can solve, I don't like problems. Untitled 1.pdf Quote Link to comment Share on other sites More sharing options...
Irene Posted March 24, 2014 Report Share Posted March 24, 2014 Does the logo on the left-hand side mean anything to you? Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 24, 2014 Author Report Share Posted March 24, 2014 No, nothing at all. The red colour is similar to the Lenovo colour which is the computer I have, but I have investigated their help site & come up with nothing.So no I am not familiar with this icon.Does anybody else recognise it? Quote Link to comment Share on other sites More sharing options...
Irene Posted March 24, 2014 Report Share Posted March 24, 2014 I have done an image search on Google, but nothing appeared. Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 24, 2014 Author Report Share Posted March 24, 2014 Thanks, but it is all very strange. I'm quite concerned especially as Malware bytes & AVG fail to pick up anything.Also I use Trusteer Rapport on Banking sites & when I logged onto one of these the Black bar came up. Quote Link to comment Share on other sites More sharing options...
Irene Posted March 24, 2014 Report Share Posted March 24, 2014 Which browser are you using? If you right-click the bar, do you get any menu appearing? Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 24, 2014 Author Report Share Posted March 24, 2014 I'm using IE version 11If I right click on the Black bar & go into Properties I get the screen attached to this PostBB Right click.pdf Quote Link to comment Share on other sites More sharing options...
Irene Posted March 24, 2014 Report Share Posted March 24, 2014 Is there anything else on the right-clicked menu other than properties? What do you see when you touch 'Certificates'? Is there a name at all? Quote Link to comment Share on other sites More sharing options...
Irene Posted March 24, 2014 Report Share Posted March 24, 2014 I'm using IE version 11 How odd, you are using IE11 and yet it refers to Firefox HTML document in the last pdf attachment. Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 24, 2014 Author Report Share Posted March 24, 2014 Irene & others,1 If I click on Certificates nothing comes up, just a gong sound2 I attach another screen print of the other right click3 I to thought it strange about the Firefox document yet I'm using IE! This seems all very strange to me!!BB Right Click 2.pdf Quote Link to comment Share on other sites More sharing options...
Irene Posted March 24, 2014 Report Share Posted March 24, 2014 Try the option, 'Inspect Element'Could it possibly be to do with 'Trusted Sites' on your internet connection. Unfortunately, as I said previously, I don't have Windows 8 (or 8.1), so I am unable to explore the problem very well. Quote Link to comment Share on other sites More sharing options...
johnoo Posted March 24, 2014 Author Report Share Posted March 24, 2014 Wish I never had 8.1 after thisThe attached is what shows if I click on Inspect Element BB 3.pdf Quote Link to comment Share on other sites More sharing options...
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