Rebel=UK= Posted September 2, 2007 Report Share Posted September 2, 2007 Got a Phone call from Barclays bank the other day telling me my online banking had been suspended. When i asked why i was told Barclays had detected a Trojan on my PC and for my security my online account had been suspended , i asked how barclays knew this and was told "We have messures in place" and new log in details would be sent after id ran a scan and removed it. I ran nod32, and Kaspersky online scan and it found no trojans, and as far as i can see my hijackthis log looks ok aswell.Im a bit worried as when i get my new details i dont want Barclays suspending them again and me having to wait another 5 days for new details be sent. Quote Link to comment Share on other sites More sharing options...
andsome Posted September 2, 2007 Report Share Posted September 2, 2007 Expect another phone call asking you to confirm your old details. I will be surprised if this doesn't happen. Quote Link to comment Share on other sites More sharing options...
Rebel=UK= Posted September 2, 2007 Author Report Share Posted September 2, 2007 Im pretty sure it was legit as i couldnt/cant log into my online banking (using official link) and she already new my details from only my surename.1175 - Sorry - we are unable to log you into Online Banking. Please call 0845 600 2323 (from outside the UK call +44 2476 842063) quoting code 1175. The people there will be able to help. Quote Link to comment Share on other sites More sharing options...
-pops- Posted September 2, 2007 Report Share Posted September 2, 2007 Glad again that I don't bank on-line. Quote Link to comment Share on other sites More sharing options...
andsome Posted September 2, 2007 Report Share Posted September 2, 2007 Glad again that I don't bank on-line.Ditto. Quote Link to comment Share on other sites More sharing options...
Irene Posted September 2, 2007 Report Share Posted September 2, 2007 If I were you, I would check in the branch.In ours there is a free phone access to all of the Barclays services. At least that way you would know that the number (option on the bank phone) you were calling is legit. Quote Link to comment Share on other sites More sharing options...
Watchful Posted September 2, 2007 Report Share Posted September 2, 2007 I would do as Irene suggests as it sounds a bit fishy to me Quote Link to comment Share on other sites More sharing options...
Boris Posted September 2, 2007 Report Share Posted September 2, 2007 That 0845 number quoted seems to be legitimate.http://www.personal.barclays.co.uk/BRC1/js...&value=7760 Quote Link to comment Share on other sites More sharing options...
Mike567 Posted September 2, 2007 Report Share Posted September 2, 2007 I don't understand how they found a trojan?they scan you're computer or something? Quote Link to comment Share on other sites More sharing options...
Rebel=UK= Posted September 2, 2007 Author Report Share Posted September 2, 2007 I don't understand how they found a trojan?they scan you're computer or something?Thtas what i was thinking, but like ive said ive ran several online scans and found nothing. Im just scared incase Barclays somehow pick this so called "Trojan" up again and i have to wait anothr 5 days for my new details. Quote Link to comment Share on other sites More sharing options...
catgate Posted September 2, 2007 Report Share Posted September 2, 2007 It does smell rather phishy. Quote Link to comment Share on other sites More sharing options...
rong Posted September 2, 2007 Report Share Posted September 2, 2007 Maybe it's them trying to get you to take on F-secure, the anti virus they push.â™ Quote Link to comment Share on other sites More sharing options...
nellie2 Posted September 2, 2007 Report Share Posted September 2, 2007 I would ask them exactly what Trojan you are supposed to have and how they detected it! Considering it is on your computer, which is your property and I'm sure you haven't given them permission to scan your computer remotely.'We have measures'. just isn't acceptable to me! Have you checked for a rootkit? Quote Link to comment Share on other sites More sharing options...
nellie2 Posted September 2, 2007 Report Share Posted September 2, 2007 I've had a quick check through the Barclays privacy policy and security links and it says nothing there about remotely scanning your computer for trojans... so what are these 'measures we have in place???' Quote Link to comment Share on other sites More sharing options...
Rebel=UK= Posted September 2, 2007 Author Report Share Posted September 2, 2007 I did ask what trojan i was ment to have had but she said "it only says Trojan on my screen" not sure ill pop into my branch tomorrow and see what the crack is. It did seem very legit i must admit Quote Link to comment Share on other sites More sharing options...
nellie2 Posted September 2, 2007 Report Share Posted September 2, 2007 I'm not suggesting that it isn't legit. But Barclays wouldn't come into your house and snoop about, so why are they getting information like this from your computer? What sort of information are they gathering that makes them think you have a trojan? It doesn't say on their privacy statement that they will probe your computer for malware does it?It's good of Barclays to ring you up and warn you of a potential problem... but what sort of information, gathered from you are they basing their assumptions on. As a customer that is what I would like to know. Quote Link to comment Share on other sites More sharing options...
Rebel=UK= Posted September 2, 2007 Author Report Share Posted September 2, 2007 I'm not suggesting that it isn't legit. But Barclays wouldn't come into your house and snoop about, so why are they getting information like this from your computer? What sort of information are they gathering that makes them think you have a trojan? It doesn't say on their privacy statement that they will probe your computer for malware does it?It's good of Barclays to ring you up and warn you of a potential problem... but what sort of information, gathered from you are they basing their assumptions on. As a customer that is what I would like to know.vaild point, and ill be asking them tomorrow. ill keep this thread updated Quote Link to comment Share on other sites More sharing options...
nellie2 Posted September 2, 2007 Report Share Posted September 2, 2007 Thank you, I would be very interested to hear what they have to say. And don't let them fob you off or babble a load of rubbish at you. You have enough technical know how to know if they are giving you a bit of BS... if people in your local branch don't know then ask them to contact someone who does know and who can explain it to you... and to me! :) Quote Link to comment Share on other sites More sharing options...
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